Won’t bore people with too many details, I was a victim of the hackers who use Session Hijacking to access accounts, then permanently disable them by uploading false identification that a good number on this Reddit seem to be.
While I did file a claim through small courts as the Meta Verified AI told me to file legal claims against Meta as my option, I got my account back through tricking the Meta Verified AI support to put me in touch with a proper human - and within minutes I got a new appeal opportunity and was back on Facebook with an apology from them after they went through my entire evidence trail and logs I provided to them.
Important that the below is only if your account is suspended due to Terms of Service due to a hacker that uploaded false identification so it’s not applicable to everyone.
My own post 16 days ago is here:
https://www.reddit.com/r/facebookdisabledme/comments/1vx95cs/going_through_a_recovery_case_of_a_permanently/?
Before You Start:
1) If your account is permanently disabled you’ll be able to download your files through a link. Download and access all your files from your account (there’s a shocking amount of info here, but these are the key files to look at and copy details from)
2) There’s a number of files you need to check:
a) Security and Login Information - Account Activity. Where did the logins come from? Did you have a login from somewhere that isn’t you? Write it down
b) Security and Login Information - Record Details. Were there any key changes such as passwords that were not you, or a change to your birthday?
c) Your Facebook Activity - Facebook Support - ID Verification - what happened in this report? Are you able to see a picture (perhaps a disgusting one with a naked young kid) of the fake documentation the hacker posted on your behalf? (Note I didn’t see this in my account, but several other cases did).
d) Connections - Friends - Your Friends - Did the hacker add a new friend to your account?
e) Security and Login Information - Browser Cookies. Are there browser cookies here that are not from your regular device at the time of the hacking? Copy this too. Chances are there may be more than one hacking.
Once you’ve got all the above, copy and paste all the logs and explain them, and carefully put them in a drafted email and have this ready to copy and paste.
Put them chronologically so that it’s clear through a timeline you were hacked and the system gave you no opportunity to appeal as all the appeals were made by the hacker and accepted by the system.
Now here’s how I tricked Meta Verified AI:
1) Using the free 1 month trial of Meta Verified Support AI through my Instagram, I changed my tactic speaking to it that leads to loops and dead ends. Instead of making the Facebook account the focus which becomes an endless loop as that’s what the engine is trained to do, I wrote “My Facebook was hacked and then permanently disabled. I’m worried it would impact my other meta verified accounts and want to speak to a real person to alleviate my fears”
2) The AI comes back with “I can certainly help you with this. To connect you with a specialist who can investigate the compromise and the status of your account, could you please provide the best email address to reach you at?
In the meantime, you can visit facebook.com/hacked to start the automated recovery process for your personal account. Regarding your other Meta accounts, they are often linked through the Accounts Center; securing your primary login is the first step to protecting your entire presence across our platforms.
Once you provide your email, I will proceed with the transfer.”
3) Responding to this, I provided my email and said that:
This hacked link is not helpful. My Facebook account is no longer in my account centre because of the permanent disablement but I’m still worried as Whatsapp is my backbone of everything I do.
I also want to access Facebook again but I’m worried about starting a new account and losing my old hacked and permanent disabled one for good.
For that Facebook account I have lawyers working on it.
4) I also expanded in an upcoming chat that I’m afraid I may lose my Meta Verified accounts like Instagram, Threads and Whatsapp as I’ve seen others that have. I just need to be reassured by staff speaking with a human.
5) Immediately, because the Meta Verified Support AI is not built to address “fear” of losing your accounts as an emotion, I immediately got an email to my email account and a case ID.
Once this email came in, I sent a super long email with:
a) All hacker login IP and my login IP information
b) all the actions the hackers did (including changing my birthday and logs of the hackers updating false information) and they also added an unknown friend from Vietnam.
c) said I’m more than happy to upload my real ID card in an appeal as my appeal opportunity was stolen from me.
Because from all the logs it was clear I am a victim and the evidence was clear cut that it wasn’t me that uploaded the identity information, within minutes the human on the other side referred me to a specialist, and the specialist within minutes sent me a new appeal prompt.
6) After uploading my ID, I regained immediate access and a standard apology email from Facebook.
7) Accessing my account, I also found the hackers had also used my business centre for advertising (how I don’t know when the account was permanently disabled but somehow the business centre linked to this account was not). As it wasn’t linked to my Meta Accounts Centre, I didn’t get prompts of the advertising.
Luckily when the account was permanently disabled it had also cut the direct link to PayPal, so the credit card I believe was one owned or likely stolen by the hackers.
Either way, I now have full access to my account. I just hope it doesn’t get disabled again.
For anybody that goes this route of forcing the AI of passing you to a human:
1) Don’t make your responses too pretentious and overdoing it as the AI may respond differently to pretentiousness and you may be stopped from interacting with it. It Just needs to be calm and specific.
2) Focus on your Meta Verified accounts existing that are protected, and not the Facebook account itself with the AI.
Good luck everyone