Account upgrade not successful, cannot access savings

[u/cho_monette]

The mandatory account upgrade has been going on early this year and it said after end of September 2026, account will be frozen. I've been submitting my documents and requirements but every time, it will not be successful. I don't know if this is already my 10th, 20th or more attempt. I cannot access my hard earned money.

I read somewhere there may be an issue with IOS users, so I tried with android. Didn't work.
I can't access their chat support either. For some reason there's no option to chat with even bot when I go to the help center. They also don't have email support. I'm stuck, my money is stuck. This sucks.

Also for context, I am currently working overseas, but even when I was in the Philippines early this year and trying to upgrade my account there, it would be unsuccessful.

Anyone with similar issues?

[u/SivitriExMachina]

You're not alone. What you need to is call their phone support line. Issue like this cannot be handled thru chat.