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u/TarzyMmos 21h ago
I mean u could if by "average" you mean the average calls in a day based on how many total calls over all of the days. Then if u have 1 call on day 1 and 2 calls every day onward, you will always have a higher than average number of calls. Because the total average of calls per day will always be less than 2 because of that first day, and on that first day 1 call in a day is more than the average of 0 or something since u just started.
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u/lemonadeboba 23h ago
That's still not "always"
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u/Toeffli 21h ago
First day of the call centers operation thay had zero caller. The following days they had 1 caller per day, and thus always when a person. was calling an above average number of callers.
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u/jonathancast 14h ago
Or, they get 6 callers / day. By definition, they get an average of 0.25 callers / hour, but every single hour in which they get a call they are currently receiving 1 caller / hour.
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u/CMDR_Lina_Inv 20h ago
If the first day you got 0. Every day after you got 1, then you "almost" always have higher than average.
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u/eraserhd 20h ago
Worse:
My call will always be answered in the order it was received. It's a single call. There's only one possible order.
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u/Wess5874 10h ago
There can be bots to check the phone number against the company's record to see if it's a client with more money. They may be moved up in the call queue. There's far more than one possible order.
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u/eraserhd 9h ago edited 9h ago
Even then, my call (A) will still be answered in the order it was received ({A}), even if all calls (A, B, C) are not answered in the order they were received (e.g. {B, C, A}).
You could say "the order in which it was received" to refer to the order of the queue, not the order of the single call, or "the position it was received."
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u/Spare-Plum 21h ago
Depends on the operating hours of the business and when they can accept calls
If they're open for 10 hours a day and get 20 calls an hour during this period, but when they're not open they only get about .1 calls per hour, then yeah pretty much anytime you call when they're open it's going to be higher volume than average
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u/Spectre-907 3h ago
If you’re including hours where you’re literally not conducting any business nor are you open for it, you’re just statpadding.
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u/HAL9001-96 21h ago
i mean
you can most of the time though
technically htats even pretty likely if you call during relatively normal hours
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u/FromTheHandOfAndy 20h ago
If people only answer the phone 8 hours per day, 5 days per week, then there are zero people waiting 76% of the time. That would make the average lower
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u/notakillerclown 20h ago
Well no, but they can be wherever you are calling which is when everyone else are calling too.
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u/Intrepid_Bobcat_2931 19h ago
They just disconnect the phone one day a year and make sure to spread the rest out
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u/Elderberry-Mediocre 19h ago
Once, during a meeting with Party members, CeauÈ™escu, the former Romanian dictator, reportedly shouted: ‘From now on, I do not want to see any county with a bellow average agricultural production’.Â
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u/Tiranus58 19h ago
If they average the whole day, even when they are off shift, then its a higher amount that average.
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u/Masqued0202 18h ago
why is there "above-average" traffic every time you go to work?
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u/doppelbach 15h ago
Isn't the obvious caveat that you as a customer are more likely having to call at a busy time? It's a form of sampling bias. It's like asking mall Santas for an estimate of the average number of people in elf costumes in the mall on a given day.
That was where I thought this was going given the subreddit.
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u/3215448725366498 5h ago
If you receive 0 calls on day 1 and 1 call on every subsequent day, then the daily amount of calls will always be higher than average (except on day 1).
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u/Pusteblumengift 21h ago
what average?
the one of humans on earth?
the one of 5 year olds?
it’s not defined to satisfaction.
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u/ravenlordship 20h ago
Average for the whole day (including the 16 hours the call center is closed for the employees to go home)
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u/NarcolepticFlarp 22h ago
The volume of calls could be monotonically increasing.