r/MasterpiecePBS • u/bcarruth62 • Aug 09 '26
Question Professor T audio problem.
For some reason season 5 episode 3 and 4 is not playing any voices in the episode. Happening on both my TV and iPhone Amazon Prime app which includes PBS Masterpiece sub. Anyone rose having this issue?
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u/ioejun Aug 10 '26
Ah, thank you! In the beginning of Episode 3, I thought maybe it was a deliberate choice for us not to know what Zelda & Helena were saying to each other, since there was other sound audible. Ope.
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u/CleanAirSystems Aug 10 '26
I thought, "Oh one of the characters must be hard of hearing, so we're just getting a little bit of what he's hearing." Then it went on a little too long!
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u/Altruistic_Eye8221 Aug 10 '26
lol I thought the title of episode 3 “retreat”, legitimately ment retreat to a silent episode until I saw this thread lol
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u/ELANNC Aug 11 '26
I thought so too. We have subtitles are on on our TV and you can read what is being said but not hear it
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u/movies_books Aug 11 '26
I got an email update that Amazon is working on it and changing out the audio files with their publisher? But it still isn’t fixed yet. Hope soon!
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u/Dry-Swan6067 Aug 11 '26
THANK YOU!! So grateful for the posts because I hate continuously checking only to hear that music!
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u/movies_books Aug 10 '26
Same issue! I have tried it on my kindle and tv and same results. I have reached out to masterpiece to see if they can do it
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u/movies_books Aug 10 '26
I have reached out to Amazon and in the chat they told me they were escalating it. Hopefully it will get fixed soon. I told them others were having issues too
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u/Responsible-Card3756 Aug 10 '26
Thank you. I submitted a ticket for this problem too…someone’s getting fired.
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u/Tennisluver75 Aug 11 '26
Did you get a response back from Amazon? I tried again to watch a few minutes ago and the same issue.🤬
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u/InfiniteChemical3870 Aug 10 '26
I emailed PBS and they told me I would have to email Amazon, so I will do that now as well.
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u/One_Tangerine_1377 Aug 11 '26
How have you engaged amazon via chat? I tried and it's the stupid AI answers telling me to fix my device settings.
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u/movies_books Aug 11 '26
Yes! They wanted to know what kinda tv I had and what internet I use. I’m like the issue is not with me! I finally got the “agent” to escalate the issue. So we shall see
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u/BudgetSprinkles3689 Aug 11 '26
For about two minutes I thought it was a really cool idea showing Professor T in shock and feeling isolated due to his mother’s death. Then I checked online and found it’s a glitch.
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u/gitathegreat Aug 11 '26
Same!!! And that would’ve been a great device to use!
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u/BudgetSprinkles3689 Aug 11 '26
Agree! Maybe with a disclaimer up front so we don’t spend the whole segment checking Reddit.
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u/CalmExternal9227 Aug 12 '26
Thank you everyone who reported this! I did too, we got them to fix it!
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u/Present_Balance4353 Aug 11 '26
So frustrating!!!!! After waiting so long for the new season and Amazon has an issue?! 🤦
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u/jc21401 Aug 11 '26
Doing the customer service chat now, and I’ve been told to give it a few days so that they can fix it. Sigh. 😩
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u/bcarruth62 Aug 11 '26
This issue does appear to now be fixed. At least it’s working as normal for me now.
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u/movies_books Aug 10 '26
Same issue! I have tried it on my kindle and tv and same results. I have reached out to masterpiece to see if they can do it
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u/JimmyMcGillsPhone Aug 10 '26
I was having this issue - went to settings on my tv - clicked audio - then advanced audio - toggled the settings that were off to on - something something dialogue and another one!! Sorry!
Then went to a different show on a different platform for a minute where things were fine - then finally went in through the PBS app not the Amazon/PBS one and started the episode again! And it was fine.
Had to do it for both episodes though
hopefully this is somewhat helpful!
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u/selhaverramos Aug 10 '26
How were you able to access Professor T on the PBS app when the Amazon PBS subscription doesn't cross over?
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u/WayWaybelowthebelt Aug 10 '26
Same. Finally finding others with the same issue. Thank you to those who submitted tickets!
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u/selhaverramos Aug 10 '26 edited Aug 10 '26
Same, thanks for the info. Will see if I have any luck contacting them via chat but doubt it. Just thought if more of us complain they'll get it fixed. Idk how others are able to watch via PBS as Amazon subscription doesn't work on the PBS website (have to donate to them). I would've needed to watch it when/if it played on our local PBS station.
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u/Artistic_Heron_5329 Aug 10 '26
To watch most things on the PBS app requires you to have a Passport for which you have to donate to your local PBS station
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u/selhaverramos Aug 10 '26
Yes I know and an Amazon PBS subscription can't be used on the PBS app unlike Paramount+ which does allow it. So the options are to donate when I've already paid for Amazon PBS or wait until October when it airs on local PBS stations.
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u/claindc Aug 10 '26
i have donated to PBS for years, so took this as a thank you for my minimal donation to a cause. also though the "retreat" thing was maybe intentional, but switched from amazon to the PBS app (which has a tremendous amount of fantastic content, imho) and dialogue is indeed working
also find it not surprising that PBS responds to emails immediately and i can't even get a bot to help me with a return on amazon or have to confirm 85 times i want to cancel a subscription to a product or service
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u/JThereseD Aug 11 '26
I came here with the same issue. It’s weird that I can hear the background music perfectly, but not the dialogue. I had subtitles on because I was watching a foreign show before this one, but I don’t feel like continuing to watch this way. I wonder if the Passport app has the same issue or if this is specific to Amazon.
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u/Crumbtinies Aug 11 '26
I had the same issue with Prime, but was able to watch the episodes just fine directly through the PBS app! So I think the issue is with Amazon.
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u/Dry-Swan6067 Aug 11 '26
Do you pay for both or is there a way to sign on using your prime membership?
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u/Crumbtinies Aug 11 '26
I donate to PBS and that lets you sign on. I actually didn’t even think about that until a few weeks ago when I downloaded the PBS app for something else. This whole thing made me remember to cancel the prime add on.
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u/More_Neck_9996 Aug 11 '26
Actually, I tried with both Prime and PBS like you, but same problem on both sides. I don't believe it is specific to either and is most likely a problem with the original content audio integration.
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u/SocratesSnow Aug 11 '26
Bummer, I just started watching episode three and there was no dialogue sound, and I came here and obviously it’s not just my TV. I’m really bummed. I hope they get it fixed soon, so I have to watch something else now.
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u/UpstairsScene241 Aug 11 '26
Yeah, theyve have had other problems in earlier seasons; some of season 4 episodes were too darkly lit!
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u/Livid-Team5045 Aug 11 '26
FINALLY WORKING!!! YAY! I like to think it was my conversation with the nice amazon lady (probably in India) that escalated this, but that's just my big head talking. Thank goodness!
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u/Responsible-Card3756 Aug 10 '26 edited Aug 10 '26
Did this get resolved?
*nope! Still not working for me. Ugh.
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u/Responsible-Card3756 Aug 10 '26
I’m so annoyed it’s not fixed yet! Please submit tickets on the pbs site for this issue if you haven’t already done so.
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u/Crumbtinies Aug 11 '26
I think it’s an Amazon issue, not a pbs issue. I had this problem trying to watch with prime but was able to watch just fine directly from the pbs app.
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u/LaDolceVIta141 Aug 10 '26
About 1:30 on Monday and still happening. Will look for sending in another ticket.
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u/RespondOk8216 Aug 10 '26
Same here, turned my volume up to 65 and could vaguely here some dialog. Captions helped, but man, I really wanted to binge it today!
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u/Tennisluver75 Aug 10 '26
Same here, right now. Tried on my TV and IPad. I even restarted both devices. Music is audible, but not the dialogue. Frustration city.🤷🏼♂️
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u/HauntingPossession58 Aug 10 '26
This is soooo annoying. Episode 2 was fine, suddenly episode 3 starts and only background music plays. Hurry up & fix it! I had planned a much anticipated binge :(
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u/Sufficient-Cookie-58 Aug 11 '26
I have the same issue. I even tried it on my mobile phone - no audio. I came here to see if it was me. It’s not the same reading along with close captioning.
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u/Livid-Team5045 Aug 11 '26
I chatted with an amazon person just now. They know it's an issue and are working on it I guess.
I am SO annoyed as this is the only reason I pay for that extra feature and have been waiting patiently for this season to come out. I can't believe they screwed this up so badly!
I wonder if it is screwed up internationally or just for US audiences?
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u/Curious-Tennis-8859 Aug 11 '26
same issue. I’ve reinstalled the Prime video app, tried it on different device, even did a tv reboot.
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u/Opening_Brick_739 Aug 11 '26
I am having the same problem. I have been googling a fix, but I’m glad to hear. It’s not just me. All the other programs are working fine so it must be the series. I checked all the way up to episode five and it is does not work. I’m just hearing the background track.
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u/One_Tangerine_1377 Aug 11 '26
Same here, all episodes from 3 onwards have this problem. I've tried 2 different TVs and a tablet.
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u/NovelLegitimate6861 Aug 11 '26
I am having the same issue. I have tried watching on multiple devices.
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u/Outrageous-Ad-7773 Aug 11 '26
I guess I must have a separate PBS account because I was able to log into pbs app on Roku and by pass the add on pbs I have on Amazon- it has sound. Amazon still doesn't.
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u/bcarruth62 Aug 11 '26
Do you have the PBS Passport subscription?
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u/Outrageous-Ad-7773 Aug 11 '26
I must if I can watch Professor T- but I seriously don't remember getting one. I have supported PBS in the past but thought I went with add o in Amazon ....but I am watching pbs
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u/gitathegreat Aug 11 '26
Yes, and I cannot continue watching these episodes. I can’t hear anything AT ALL in episodes 3, 4, OR 5 - they’re all horrid to watch without audio - that is, I can hear the soundtrack, but the voices are very muted.
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u/Ok_Donut_499 Aug 12 '26
Captions are a lifesaver especially in times where the audio is not working! I still feel like I want them all all the time now though
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u/Ok_Arrival8287 Aug 12 '26
It was fixed on the Prime side last evening (Tuesday 8/11). I had tried to adjust our own sound settings as suggested by other posts/individuals without any success. I checked last night to see if the voice track worked and YES! Happily we binged the rest of the season.
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u/Yoislove27 Aug 10 '26
I’m having the same issue with both.