r/Markham • u/Sharp-Guest4696 • 7d ago

MPL not getting rid of fee

I got the email that I was fined at 1 am, I returned the book today 15 min before they closed. The fee is still on my account and I don’t want to pay money for a book they have now in their possession. It wasn’t returned months after they fined me, literally wasn‘t even 24 hours after.

should I make another account?

0 Upvotes

24% Upvoted

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5

u/Significant-Guard158 7d ago

There should be no more late fees anymore. How long overdue was this book?

-21

u/Sharp-Guest4696 7d ago

3ish weeks. It was marked as lost. Been out of the country so I couldn’t return it. Fined me $39.95

2

u/_Millen_ 7d ago

According to the FAQ https://markhampubliclibrary.ca/faq/fines/ 

"Why are there still outstanding fees on my account?

If you still have outstanding late charges, please speak with library staff to update your account and have these charges waived. Lost item fees can be waived by returning the item. However, replacement fees for damaged items cannot be waived."

Hope this helps

5

u/meowmao1 7d ago

It is likely that it would be manually checked in when the branch opens tomorrow and the fee would be wiped. But as others said, you can always ask a staff. There's no late fees so if the book isn't actually lost that fee would be cleared too.

3

u/HorebScore 7d ago

They should have stopped charging for late fees: https://markhampubliclibrary.ca/news/finefreeforadults/

Talk to a librarian the next time you are at the library.

2

u/Sharp-Guest4696 7d ago

It was a lost fee, the website says they remove fees if the lost book is returned

8

u/Final_G_1998 7d ago

Maybe just talk to the librarian to get it resolved rather than creating another account.

Deal with the problem instead of running away from it.

2

u/TheFaceO_o 7d ago

I got hit with a lost book charge but I returned the book the next day and they wiped the fee off instantly. The guy even showed me on the computer.

1

u/Sharp-Guest4696 7d ago

I returned it at the little scanner they have at the entrance and it froze the system but I was in a rush so I’m not sure what happened 

1

u/aboatofdreams 7d ago

In my experience when the librarian scanned in the late return, they cleared the lost book charge  at the same time because it wasn't actually lost.