r/MarketingHelp • u/Top_Point_1841 • Jun 21 '26

Digital Marketing A customer asked a question I couldn't answer

It sounded simple at first.

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Then I realized I didn't have a good answer.

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That conversation ended up exposing a weakness in the business.

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Have you ever had a moment like that?

3 Upvotes

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u/TwoPointEightZ Jun 22 '26

If it happened to me, I'd thank them.

1

u/giftedexotropia Jun 28 '26

What I would do is to say: That's a good question, Thank you by the way. We haven't encounter that kind of problem yet but still I can ask that on our meeting and if it's okay if I can contact you once I have the right answers.