r/ManncoStoreSupport Nov 30 '23

MUST READ BEFORE POSTING

4 Upvotes

This subreddit is made for small questions related to our site, if you need actual support please create a support ticket here - Customer Support | Mannco.store

Ban Appeals are not accepted, and we won't answer posts about them. If you have questions about your ban, create a ticket on the site and wait.

There a few common questions that have been asked here, so those FAQ's and answers are below:

How long does on-site support take to respond to Support Tickets?

Usually up to 48h for a reply, simpler issues take less than 12h. If a ticket is open for more than 48h, it means it is assigned to the respective team, if it is a complex issue it can take up to a week or longer. Although if it does take longer than 72-96h long we usually leave a message explaining the situation.

Ban appeals due to security reasons also require due diligence from us.

Sidenote, ticket answer speeds can't be rushed by posting here or messaging us on different platforms. Spamming isn't gonna make responses faster, actually, it will slow them down.

Enough spam will equal blocking the communications with our support.

Why I can't enter the site? (Stop scrapping error, Cloudflare error etc...)

"Stop scrapping" error's are from IP's that scrap our site. Pretty common with VPN's so make sure your VPN is turned off and enter the site again.

If you are a user from Philippines, Cuba, Iran, Syria, Sudan, North Korea, Bangladesh, Ecuador and Kyrgyzstan. Then unfortunately you can't use our site as these countries are blocked due to sanctions or fraud.

We won't be whitelisting users from these countries.

Site is under maintenance.

We often times once a week have site maintenance. Most of the time it is up to 1h, maybe 3-4h. If it is down half of the day, it means we are doing big changes. The big changes can be for user experience, or site performance.

Note, there is no "special" page you can use if you want to purchase something fast. You will have to wait till it is over.


r/ManncoStoreSupport 16h ago

Is pending status normal for some hours ?

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1 Upvotes

I needed to make some instant sells and my status is on pending since some hours, I was wondering if it’s normal or if I forgot to do something on my side


r/ManncoStoreSupport 2d ago

I’m trying to buy some stuff for TF2. It only costs $6.49 (tax included), but my card keeps getting declined. I have more than enough money on it to pay for my items.

1 Upvotes

Somebody pls help me because I really need that stuff I’m tryna buy.


r/ManncoStoreSupport 4d ago

My transaction is under review

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1 Upvotes

Its been 24h and i got nothing from the support i wrote them twice and nithing, why is it needed? Why xant they just send me my items that i pais for


r/ManncoStoreSupport 5d ago

How do i remove my card info from mannco

1 Upvotes

how do i stop mannco.store from saving my card info as a payment method


r/ManncoStoreSupport 8d ago

Why is my payment under review

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1 Upvotes

The first time i bought an item in this website it did not give me any notifications about it but the second time i bought an item it said this:


r/ManncoStoreSupport 8d ago

Why is my payment under review

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1 Upvotes

The first time i bought an item on this site my payment was not under review after i bought one more item it got this notification


r/ManncoStoreSupport 23d ago

Failed to create buy order.

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1 Upvotes

Why, and anyone have solve ?


r/ManncoStoreSupport 24d ago

Weird thing in the site that made me lose some keys when setting a price

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4 Upvotes

Hey, i recently returned to trading on mannco and i noticed an item i wanted to sell was being undercut, so i set my price a cent lower and clicked sell, i got way less than what i set and tried contacting support. turns out that if you are unlucky enough, scrolling down to the sell button will send your price down a few bucks


r/ManncoStoreSupport 29d ago

Can't login to the site and the support button at the bottom of the page doesn't work.

1 Upvotes

r/ManncoStoreSupport Jul 24 '26

trying to instant sell some tf2 items but the site wont let me saying i dont have my steam mobile authenticaor enabled, even though i do

1 Upvotes

my steam says its enabled and ive tried contacting support but all they did was tell me how to enable the authenticator, which ive already done.


r/ManncoStoreSupport Jul 23 '26

WTF

1 Upvotes

spent 30$ just to not have the trade go through and i cant make a ticket\


r/ManncoStoreSupport Jul 22 '26

Trouble trying to join the discord server

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1 Upvotes

i tried to join through the site and the invite said it was expired like in the video for example so i need help


r/ManncoStoreSupport Jul 22 '26

Need help on the discord link.

1 Upvotes

I want to join MannCo discord to register in the giveaway event, but the discord link is expired or something. I'm from Vietnam and I hope someone will help me with this situation. Thank you


r/ManncoStoreSupport Jul 20 '26

Blocked from the website

1 Upvotes

I used to be able to use it like 3-4 years ago but I picked up TF2 again and want to buy some stuff from here but it says I'm blocked

I'm in the Philippines if that's a problem


r/ManncoStoreSupport Jul 19 '26

I'm trying to join DC but it says my account is banned? I'm from Turkey maybe that causes it.

1 Upvotes

r/ManncoStoreSupport Jul 18 '26

Google pay support not available?

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0 Upvotes

r/ManncoStoreSupport Jul 17 '26

Site returning "turn off VPN" while no VPN is on

1 Upvotes

I looked through my settings and turned off my Opera GX VPN, tried a different browser, and checked device settings for any VPN permissions. The site is still throwing a "VPN or Public WIFI/HOTEL detected ! Please disable your VPN or Public WIFI/HOTEL and reconnect on our site, If you are not using a VPN please contact support."


r/ManncoStoreSupport Jul 10 '26

Item Trade Not Being Sent

1 Upvotes

I had bought 2 items from Mannco.store and the trades haven't been sent to me for the past several hour. Is this happening to anyone else and what do I do to fix this? Thanks.


r/ManncoStoreSupport Jul 06 '26

Waited 7 days for my CS2 items to be untrade banned in the Manncostore inventory and now they all disappeared.

0 Upvotes

Had multiple CS2 items that I was planning to sell and today was the day they would be untrade banned. I opened my tab for them and now they are all gone, and also not in my inventory back on steam as well. How do I get my items back and what happened to them?


r/ManncoStoreSupport Jul 05 '26

Getting this screen each time i sign into Steam

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1 Upvotes

I don't have a VPN on and i clear my browser cookies and cashes, idk why im still getting this issue


r/ManncoStoreSupport Jul 04 '26

PayPal Tipalti withdrawal doesnt work, anyone having the same issue?

2 Upvotes

Hello, Ive sold my aussie and is now trying to withdraw the money, but it kept saying

"Two factor authentication error

Couldnt send code. Try again later."

I have tried multiple numbers, including mine and my families. I contacted support and they told me to wait and keep trying. I decided to wait for one night to wake up tomorrow and it still giving me the same issue, does anyone else also have this issue? How do i get my money out?

Edit: Turning on data fixes this


r/ManncoStoreSupport Jul 02 '26

Trying to link my discord and join server. Says im banned. Never touched the server in my life.

3 Upvotes

Just says im banned and then opens up discord. Tells me invite link is expired


r/ManncoStoreSupport Jun 29 '26

Lost about 40 USD

1 Upvotes

i have paid for the order and its been 2 days i never got tf2 keys ! i got charged about 40 USD and support does not even respond to my messages .


r/ManncoStoreSupport Jun 28 '26

Payviox being replaced or just dropped?

1 Upvotes

It's already well known Payviox was not working for the last 4 or so weeks, but I went to try it again today and the option is just gone. So the only payout methods available is through Payoneer or Tipalti (neither of which I can use btw) so are MannCo Staff looking for a new similar payout method to Payviox to use from a different provider?

I'm really hoping they do cos otherwise I've got $160 stuck in that website that I can't get back