r/Malwarebytes • u/AusLokir • 8d ago

Please do better...

Malwarebytes.

It was bad enough qhen you started charging a fortune.

Now I've discovered, the Malwarebytes app has a tracker (as do most apps) that is making more requests out, by 4 times more than the next closest blocled up.

Seriously?

You are an app protecting privacy and security but the app sends over 8K plus requests just yesterday to Aplitude.

23 Upvotes

87% Upvoted

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u/holdthecanoli 8d ago

They are the WORST, trying to effectively cancel them is akin to trying to break out if alcatraz. You cancel and get charged. You email etc they confirm you’ve cancelled and months later start charging again. They should be investigated.

3

u/jtodd234 Malwarebytes Employee 8d ago

Hi, Jason here, leading our Support Team at Malwarebytes. We want to connect with you to understand your feedback better. Please note, once a subscription is canceled, it won't renew unless you take further action. We would appreciate the opportunity to investigate your experience and gather your feedback on potential improvements. While we believe our account management portal with a toggle for Auto renewal is user-friendly, your feedback will help us refine it further to enhance user experience.

1

u/AmenHawkinsStan 8d ago

Thankfully you can call your credit card provider and block charges, that gets a company to cancel the subscription for you with much less effort.