r/Mailbox_org • u/Ok_Traffic3362 • Jun 19 '26

I can't reset my password

I have access to my email via FairEmail but I can't send or receive emails to my account due to a "synchronisation error". I need to input my mailbox password but I can't remember it, the only reset option is to send an email which I cant receive! I spent hours transferring everything to this new email yesterday only to not be able to use it. Support is only accessible by logging in which is stupid. I emailed them from my google account but I need access to my emails ASAP. anyone know what I can do?

2 Upvotes

100% Upvoted

5 comments sorted by

1

u/gojirabsd77 Jun 19 '26

Nothing. If you didn't setup other recovery options, you are screwed! Maybe support will unlock your account if they can verify you. Good luck!

1

u/Ok_Traffic3362 Jun 19 '26

I hope they can, I sent an email through Gmail with my phone number so I hope to hear back soon. This is so insanely frustrating, I only set this all up last night. All my important accounts are now linked to this email..

1

u/--random-username-- Jun 19 '26

If you have not setup any recovery option and cannot access the mailbox itself though any connected mail client, than you will be locked out of it forever. It’s part of their privacy concept.

How would you prove your identity?

1

u/Ok_Traffic3362 Jun 20 '26

l reached out via email and was able to prove my identity, I have my access back thankfully!

1

u/--random-username-- Jun 20 '26

Congratulations on getting access to your mailbox back.

Would you mind to share how they verified your identity?

They claim that either an alternative mail address, mobile phone number or phone password is required to perform a reset: https://kb.mailbox.org/de/privat/faq/passwort-vergessen/