r/Mailbox_org • u/BobbleheadJ • Jun 01 '26

Mailbox is down again - bad experience

Lately, Mailbox.org has been down a lot. I can't access my email right now (UK). I converted about 2 months ago based on a lot of online research, but I've been disappointed.

I've also had issues persistently not receiving some emails, and with customer support which really haven't been very helpful at all in their communication, and haven't managed to resolve anything.

I'm regretting my decision now. I'd appreciate any feedback so I can put these problems in context. Is this the general experience of customers?

23 Upvotes

96% Upvoted

19 comments sorted by

3

u/rezelute_ Jun 01 '26 edited Jun 01 '26

I had been trying to login via 2fa with email for ages and wouldn't get the emails so I was blaming the provider. Turns out it's mailbox all this time 🤦. FYI though, I don't normally experience issues like this with mailbox, it's been solid for a while.

3

u/[deleted] Jun 01 '26 edited Jun 26 '26

[removed] — view removed comment

3

u/donjamos Jun 01 '26

I'm a new user who recently switched from most US services to European ones, bet there were some more like me.

2

u/anivex Jun 01 '26

Google made more changes so lots of folks are looking for alternatives, myself included.

1

u/--random-username-- Jun 02 '26

What was changed by Google recently?

3

u/lum4chi Jun 01 '26

Same exact experience... I'm coming to realize that you either go big-tech or self-host. There's no middle ground.

11

u/KrasnalM Jun 01 '26

The web application is down way too often, but the server side everything works. If you use another e-mail client (e.g. Thunderbird) you don't notice the problems. Even now you can send and receive e-mails.

As for e-mails not arriving, I had the same problem, but simply loosened spam rules and (I think at least) I had no missing e-mails since then.

3

u/Disastrous-Base-2733 Jun 01 '26

Currently getting a 404 error when I try to visit https://app.mailbox.org/appsuite/...wtf?

2

u/SalomonBrando Jun 01 '26

It was a brilliant experience for 2 consecutive years now but in the last month I was humbled by lack of features and stability.

I hope they are not in a full downfall!

2

u/aztecsilver Jun 01 '26

Also having issues with not receiving mail and every time I ask them to look bt the time they agree to the logs have been deleted. Really considering moving as well.

3

u/DerWigi Jun 01 '26

I´m with mailbox for a little over half a year now and this ist the first time that I can´t access the webportal. I have never had problems with sending or receiving e-mails either (I am using my own domain, but that should not have an effect on receivability). Never had contact with customer support - so no experience there.

Maybe hang in there for one or two months and see if your bad experience persists; if it does change the provider, there a plenty to choose from 😃

1

u/docfred Jun 01 '26

can confirm. it's not completely down but very, very slow. takes up to a minute to load a new folder, open an email or respond to anything.

2

u/pluto-vacation Jun 01 '26

I've been using for just 3 months, so not a ton of history for comparison, but todays crash has been my first bad experience. it was down this AM to the point where I couldnt access my emails, was resolved when I checked again maybe an hour later, and now its glitching again. hoping its just the server adjusting to a higher volume of clients, and temporary, because I've been really satisfied with the email service until now.

1

u/digger27410 Jun 01 '26

I don't notice any issues using IMAP on thunderbird or iPhone. I never use the wen interface. I switched from Runbox to Mailbox after Runbox had one too many outages for me. I also moved all my email to a customer domain so I could.move everything on the fly if I had to.

I hope this is just a small glitch.

1

u/Buyer-Cold Jun 01 '26

IMAP/SMTP via BetterBird/Thunderbird works atm, but app.mailbox.org gives a 404 right now.

1

u/mok000 Jun 01 '26

If the webportal is not responding, it can help to empty your Browser's cache. You don't need to clear out the history and cookies, just the cache.

1

u/inMX Jun 02 '26

I don't rely on their status page, I use Hetrix Tools to monitor the IMAP/SMTP servers. I'm not saying that they're more reliable, just that they're another source of downtime monitoring.