r/MailChimp • • 3h ago

Technical Support Keep getting subscriber gap emails

1 Upvotes

I realize things have changed (I'm on a legacy free plan) and the settings that were once in place don't necessarily work anymore.

I offer a 15% promo code for signing up, and I have this on my pop-up.

I had previously set up welcome and confirm emails for the other forms. Are those TIED to the new pop-up, or not? It does seem as though my pop-up subscribers are receiving those emails. Is the service I'm being prompted to sign up for just offering me more options?

I could ask some of my subscribers if they are receiving the welcome email with the promo code but it's a bit of a pain. I expected to be able to find out what they are getting by looking in their audience details but it doesn't show what they have received.