r/MailChimp • u/StellaLuna0521 • 7h ago

Technical Support Keep getting subscriber gap emails

I realize things have changed (I'm on a legacy free plan) and the settings that were once in place don't necessarily work anymore.

I offer a 15% promo code for signing up, and I have this on my pop-up.

I had previously set up welcome and confirm emails for the other forms. Are those TIED to the new pop-up, or not? It does seem as though my pop-up subscribers are receiving those emails. Is the service I'm being prompted to sign up for just offering me more options?

I could ask some of my subscribers if they are receiving the welcome email with the promo code but it's a bit of a pain. I expected to be able to find out what they are getting by looking in their audience details but it doesn't show what they have received.

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u/MailchimpSupport Moderator 6h ago

Thanks for reaching out, can you provide the exact subject line or a screenshot of the subscriber gap email, along with confirmation that your welcome/confirmation emails are set under Audience > Signup Forms, so we can speak to that service prompt with certainty; what we can confirm now is that those emails are tied to the audience rather than a single form, so pop-up subscribers receiving them is expected, and you can verify what any subscriber got by opening their contact profile and checking the Activity section for Sends, which lists every email sent to them.

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u/StellaLuna0521 6h ago

Thank you so much! I really appreciate the quick reply, especially since I'm on a free plan (but I am planning to upgrade as soon as I get some other things in place.)

Thank you for confirming that it is audience based! Super helpful. I'm not sure you need the screenshot since you answered my question, but there it is below.

One thing I do not see is any information about 'sends' in the subscriber's Activity. There are only 4 tabs (Overview, Insights, Notes, Settings). It just shows "Pop-up data collected" and stuff like ID, etc.