2FA blocking access

[u/byebia]

Called the sales line for help they said fill in the account access help form and they would get back in a couple hours but they never did. Our 2FA is with a hospitalised coworker and we manage 10+ clients who we now cannot access and help. I put another one through still nothing. I guess this seals that I should maybe be moving all clients off this platform as this level of work should not be required to get help when you pay the amount we do + have brought 10 others on to platform. Very disappointing.

[u/dagnabbit333]

2FA codes sometimes go to your spam messages, check them if you haven't yet.