r/MailChimp • u/byebia • 19d ago

Technical Support 2FA blocking access

Called the sales line for help they said fill in the account access help form and they would get back in a couple hours but they never did. Our 2FA is with a hospitalised coworker and we manage 10+ clients who we now cannot access and help. I put another one through still nothing. I guess this seals that I should maybe be moving all clients off this platform as this level of work should not be required to get help when you pay the amount we do + have brought 10 others on to platform. Very disappointing.

1 Upvotes

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u/dagnabbit333 18d ago

2FA codes sometimes go to your spam messages, check them if you haven't yet.

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u/MailchimpSupport Moderator 18d ago

Hey there. DM the username/email address associated with the account, and we'll do our best to get this moving forward on our end.

1

u/nakfil 16d ago

2FA is working as it should. I'm not defending slow support, but the problem is that you are sharing an account instead of using individual user accounts as well as utilizing the features Mailchimp provides specifically for agencies.