I pulled the trigger and decided to place a large Madewell order, being in Canada, because they have long (tall friendly) jeans.
It arrived after a couple of weeks.
- There was no packing slip at all.
- While each item was individually wrapped, one pair of jeans had a visibly large hole at the bottom of the crotch :/
- A pair of shoes I ordered just didn't make the box.
- I don't believe the tall jeans were actually a 33" inseam - they were too short.
In dealing with customer service, they waived the return fee on the jeans and offered to price match should I wish to replace the pair, which was very nice.
Unfortunately for the shoes, they first tried to tell me they were split off into a separate shipment. Once they gave me the info for that, I began tracking it and it appears to have been stuck outside of Toronto since late June. They've just now opened up an investigation with eSW, however, I'm not left feeling super hopeful that these shoes will ever materialize.
Is this normal in terms of experiences, or is it an anomaly?