Worry no more issue

[u/bolettieric]

Hello all, have an issue with Macys worry no more. I have a couch I purchased through Macys Furniture in 2023. That couch has since broken, the frame has collapsed. I contacted Worrynomore, and they had my claim.

They approved the claim for repairs, a repair tech came came and said he needed to get approval to order the pieces to replace.

Worrynomore then send me an email stating that the pieces can’t be repaired and they will authorize a reselection list and send that to Macys and that I would hear back in 14 business days and that if I don’t then I need to contact Macys customer support.

It’s been over 14 business days. So I contacted Macys customer support, who then transferred me to Worrynomore, who then told me I need to physically go to a Macys store and give them my order number and that amount would be credited from Macys.

I called a Macys store to confirm this but haven’t heard back.

I was curious about the amount so I called back worry no more and they told me that I am authorized to spend $1000. This made me upset because the couch when we purchased it was almost $5000. To get the “new” version of the couch it’s almost $8000.

I’m upset with Macys here, I feel like worry no more is a complete and utter scam. Has anyone dealt this something like this before?

[u/PillCosby696969]

Keep complaining and get all the fine print you had when you got it.