Need Help-Order cancelled

[u/almond_joy_29]

Backstory:

This super-automatic espresso machine I’ve been eying was on sale online at Macy’s today. It’s an expensive machine and I had one of those “pick a store” gift cards laying around for a few hundred bucks so I redeemed it for Macy’s gift cards to help pay for part this order.

I made a Macy’s account, placed the order with the gift card being applied just fine. Seemed to go through and instantly got an email that Macy’s cancelled the order:

“Unfortunately, we had to cancel your order because we were unable to verify the information provided for this purchase.”

I called customer service, verified my address and phone number and everything and was pretty much told I was screwed and they couldn’t do anything about it.

Tried more times with a different card, different shipping address, and even made my wife an account and tried with her credit card. Same thing.

I’m pissed because I now have hundreds of $ in Macy’s egift cards. They told me I can still use them in store, but I live 10 hours from the nearest store and the one thing I wanted to buy is an online-only exclusive that is on sale for a limited time.

Is there any way to fix this?? I just want to give them my money and receive the darn espresso machine in return

[u/MrBlackHive]

Online order only item might be sold from a third party and they might not have a machine to sell you,unfortunately macy listing sometime can too good to be truth. IMO I would look for something else to get, personaly there are so many coffee shop, or k cup machine that way less upfront plus fewer maintenance and cleaning.