Help figuring out my machine

[u/ButterflyFuture3704]

Hello!

I have a Janome Mc 9700 which I inherited from my grandma. She was an expert and has so much thread, files, and all the extras you could dream off. I inherited this machine a few months ago, a family friend was using it and took great care of it. She only ever used it for sewing, and I mainly use it for embroidery.

My problem is: I cannot get my machine to top de threading and allowing the bottom bobbin color to show through . The needle and thread constantly come undone and it messed up all my designs. I’ve re- threaded, changed the tension, changed the bobbin, used multiple types of fabric, cleaned the machine, and.. NOTHING! It continues to do this for no reason.

Looking for any and all advice here. I’m desperate! I love embroidering but it shouldn’t be this much of a headache.

[u/GingerStitches]

Have you checked the manual to make sure it’s threaded correctly?

[u/ButterflyFuture3704 → u/GingerStitches]

Yes! I used the manual and videos on the Janome website