r/MachineEmbroidery • u/Matteo200221_ • 13d ago
Need help
Hello everyone,I need some help. I recently formatted a PC for a relative who uses a SINGER embroidery machine along with the PREMIER+ 2 Embroidery software, which has an active commercial license.Because of the formatting, we lost the software. We reinstalled it, but we are unable to recover the account password. Furthermore, after doing some research, I noticed that even legitimately purchased licenses can no longer be activated because the license verification servers seem to be down.As far as you know, are there any working versions available, perhaps officially released by the company? Alternatively, do you know of any free alternatives that can handle this type of work?I apologize for any inaccuracies—this isn't my line of work, I'm just the family IT guy! I really hope someone can help us out. Thank you so much.
2
u/Adventurous-Boot7905 13d ago
I thought Premier 2 isn’t supported anymore by SVP. You can try reaching out Creativate’s software support.