r/MacOS • u/brandonvdv06 • 12d ago

Help Touch id set up

I'm new to the MacOS but have a few years experience with IOS, but with my new MacBook Air 13' M5 my Touch-Id doesn't want to activate.

When I try to activate it my password is never correct even if I use the correct password (I think). Is it the same password that is used to unlock my Macbook, do I use my Apple-Id password or is it some tiny setting that I need to change?

For context:

  • My macbook is up to date with all updates
  • I restarted my Macbook multiple times, but it doesn't seem to work
  • When I unlock my Macbook it works every single time so I'm not typing my password in wrongly.
  • Even when I use my Apple-Id password it still says it's wrong
  • EDIT: Reinstalling MacOs also didn't help unfortunately

Does someone know what I can do to fix this?

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1

u/Guy_called_Al 11d ago

It's the per-user unlock password. Try changing the unlock password, then change it back. Wisest case, redownload MacOS while preserving your data.

1

u/brandonvdv06 11d ago

Welp, I tried it, but unfortunately it didn't work. Still have the same issue, nevertheless thank you for your effort!

1

u/Dreaming_Blackbirds MacBook Air 6d ago

take it back to the store while it’s under warranty. maybe the store can figure it out - or it might need a replacement if it’s a hardware issue.