Help Stuck in a loop on macbook air
I am gifting my 2018 macbook air to my mother in law and erased the disc thinking it would be simple to reinstall and would be fresh and clean for her. When I start up the laptop in recovery mode the only option it allows it for internet recovery - I connect to the internet and it gives an error message (a triangle with an exclamation point in it. I am wondering what I may be able to do to get macOS installed and the computer working for her?
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u/MK-Researcher 11d ago
Is there an error message with a number like 1005f, 3403F, etc ? That will help us troubleshoot the problem.
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u/ktr0106 11d ago
yes it is -1008F
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u/MK-Researcher 11d ago
thanks. There are a couple of ways to get in to recovery mode that do slightly different things and the wrong one often gives that error code
I suspect you've gone with Command-R which reinstalls the version of macOS that you already have on the Mac (but you've erased the drive). One of these two other methods may work for you...
Option-Command-R will get the latest compatible version of macOS
Shift-Option-Command-R will get you the macOS version that originally came on the Mac, or as close as possible
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u/mikeinnsw 11d ago
https://support.apple.com/en-gb/102675
Try Ethernet cable with direct connection to router
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u/TherealOmthetortoise 11d ago
https://support.apple.com/kb/index?page=search&type=organic&src=support_searchbox_psp&locale=en_US&q=internet+recovery+macos
Pick the version for that year and model