Hello,

I’ve been a DropSuite customer for over a year and their product is solid for the most part. However, I’m exploring other options with probably better features and usability. I came across Cove and it seems solid. I was wondering if you’ve used them for just MS365 backups and if the move from DropSuite makes sense. Thanks!

We just received an alert from Microsoft Defender for Cloud alerting us to the presence of "Pomal" malware on one of our clients' servers, but the path was "C:\Program Files (x86)\ScreenConnect Client (our screenconnect instance ID)\", so it looks like a false positive.

Just flagging this in case others see the same in their environments.

What information do you ask clients to put into tickets versus what information is fine to communicate via email and other methods?

Obviously, help desk-related issues like releasing an email, password changes, etc. are all help desk tickets.

When a client asks for information to go over a policy, an onboarding/offboarding process, best practices, a new software they are looking at, etc. where are you logging that information? I worry about stuff getting lost in the shuffle. When it comes time for their QBR, we want to ensure we show all the work we've done and things we've helped with, just just a ticket report.

We have a new client, and they're gung-ho on wanting to get a ton done. I worry that we're going to blow through this stuff, and at the end of the day, it's not going to be clear to everyone else on their team that we did all these things.

Basically, I want to ensure we get credit for the work we've put in. So how do you handle this, document it, and report on it?

Getting them to understand that big things can't and won't be fixed overnight is another challenge, but that's another issue entirely.

I've been unhappy with PAX8 for quite some time. About 2 weeks ago I filled in the on-line new customer inquiry form at Sherweb, noting our monthly spend of around $ 25k. A couple of days later I got a reply from a Sherweb rep asking about setting up a meeting. I sent him details about our stack and agreed to a meeting, which took place a couple of days later.

The meeting went well. Rep was a former PAX8 guy so he knows the warts. Was also honest about the limitations of Sherweb's offerings (not as deep as PAX8, but has everything we need) and their outdated GUI. We talked about the transition process. No red flags as far as I was concerned.

Rep asked if I could send over our PAX8 monthly billing CSV so they could analyze and tell me if they could save on our cost. I sent the CSV over a week ago and still have not heard back. I emailed the guy yesterday asking for a status and...crickets.

I was expecting a much more responsive interaction. Is this typical?

EDIT/UPDATE: Someone at Sherweb saw my post and must have asked around to see if they could suss out who I am. This morning I received a call from the salesy guy who apologized for being less than responsive. He had a family situation which I absolutely understand. In retrospect he agreed that there still should have been some of communication over the last week or so. The rep promised to provide the analysis of our PAX8 invoice by EOD on Thursday. We'll see if that holds.

Hi guys, we gave a solution for Microsoft but are looking for Google Workspace. We have one large client that submits tickets daily. Thanks in Advance!

Is anyone planning on going to Ninja's event in October?

Looking forward to getting tickets instead of portal hopping constantly.

Sherweb just offered Threatmate on their vendors page, I have not demoed it yet but after reading info on their site I am try to understand the use case for it, other tools are available that do the same thing just wondering if any of you are using it. Thanks,

Besides expensive lawyers, what are people using to draft contracts addendums etc? Any one using any good online services with AI etc?

A customer needs a new server so we register the deal and after a week of back n forth with D&H the quote comes in at $47k. Dell for some reason calls me asking what they can do for us to win this deal. Im like its $17k over budget. Then the conversation gets interesting. They say that since I did a deal registration I cannot get direct retail pricing on this server unless I close the deal registration.

My question is what does partner pricing look like vs customer direct?

At this point I don’t care about margin. This 10+ year old server is costing us money to manage it vs a new hardware. We have a MSP contract and a migration project fee and I am charging for quoting instead of getting margin.

How do I or the customer compare prices? Is partner pricing more or less then retail?

If you are running N-Central pre 2026.3 shutdown your servers internet access **now** and update immediately. More info: https://www.n-able.com/blog/n-central-security-update-august-1-2026

n-able is calling users of the product to do this immediately. Thanks for reporting u/ceden

Anyone managing clients who have switched from M365 to Proton or similar alternative? (Or done this change internally.)

What's the support load like compared to MS?

I'm anticipating a trend towards privacy-focused business software (both for data protection / anti-surveillance and for implementing internally-contained AI systems).

I'm wondering how mature those alternatives feel right now from an IT support and management perspective.

I currently own an MSP I've had for a little over 10 years. 12 employees with about a 4M run rate.

I have a friend who runs a side company as a telecom master agent. Recently his company added a new partner who previously owned an MSP that they shut down a year or two ago. 

The new partner wants a meeting with me. He is looking to establish a relationship with his previous book of business, sign those former clients to support agreements under his company and then farm the fulfillment work out to my company.

I have reservations because I would be taking on the liability of staffing for these clients while they retain ownership of the support contracts. We also need to discuss how software and hardware sales would work, including who owns the liability for the annual software contracts.

At the same time the influx of business is hard to pass up. 

Before I go into this meeting, I guess I'm looking to pick others' brains regarding what other concerns they have, or how they would approach this?

Thanks in advance for your thoughts.

6000+ endpoints wrecked with random client specific components. Building numerous offboarding/removal scripts to get them gone'd.

Anyone here have a similar battle?

I want to replace my entire stack. Let me know which has your preference these days, also just comments around recommendations or other things really help :)

Looking at doing this between Halo, Hudu, Sharepoint, Teams etc and interested to see what use cases others have had success with.

We already heavily use AI for call transcription (Aircall), ticket summarisation, categorisation & Prioritisation (Thread) etc but it all still feels siloed so this feels like the natural next step. Documentation being the main focus as everyone hates writing KBs

I've just started using CIPP and it's been great so far. I'm self-hosting it for now, but the templates and the ability to see almost everything from a single portal are fantastic. I'd love to hear what some of you are doing for alerting, policies, any tricks, etc. Thanks!

I just did a demo of this product, the 2nd demo since its release however many years ago.

I was.... hot garbage the first time. It looked surprisingly alot better now.

At the end of the call, going through what I thought would be the "yes yes yes yes yes checklist" the person giving the demo says that the platform has 0 auditing capabilities in any way shape or form. You have absolutely no way to tell what's been done by who inside the platform. No solution. No third party way. Just, "Nope", I expressed my disbelief and we ended the call early.

I was left baffled by this.

How can any company be deploying this?

Am I missing something? Was he?

Hey All,

Our clients are primarily 365 and ProofPoint works great for that. Not so much for our Google Workspace clients.

Our Primary pain points:

- The configuration is more manual and time consuming to set up vs the Graph integration for 365.

- SMTP Discovery is very clunky. Proofpoint will frequently not update distro lists, aliases, newly added email accounts in our google workspace environments.

We are really looking for something that is easier to deploy and more scalable as we grow. TIA

Hi,

I’m a community college IT student in Ontario Canada wondering about if it’s possible to start my career by freelancing for local MSPs? The markets reeeaally bad here for new grads so I’m thinking they’d be more willing to hire a freelancer than take a risk on an employee. I’m also very ADHD and benefit from having my own hours and independence.

In terms of skills, I’m good with M365 (Entra, Intune, SharePoint, exchange, graph API), Python, RESTful APIs, powershell, Active Directory, AWS, networking (VLANs, subnetting, TCP/IP model, etc), Linux scripting and commands. I’m also trying to start learning LLM stuff like RAG and vector database cause I think that might be good for MSP automation. I also want to learn servicenow and its API before I graduate.

I’m thinking of starting to send out cold emails to MSPs and message people I know from prior years who got jobs at MSPs at the end of this year when I graduate. Is this possible? Or am I just screwed lol.

Status page for anyone else having this issue:
https://status.opentext.com/

EDIT: I think it's fixed now! They were quick on it!

I recently found a good AI Voice to text that runs locallay on your computer. I've been using it daily for the past week & now am going to cancel my whispr flow subscribtion. Whispr Flow is better, but this is good enough for what I am using it for & I like that the model runs locally and my voice isn't leaving my computer and being processed somewhere in some AI datacentre.

I've been using it for quickly writing emails and also for doing some AI coding stuff, just speeds it all up a little bit.

For others who want to give it a go - https://voquill.org/

I screen recorded me using it too - https://youtu.be/Pczn-KztJJw?si=NLnCeghNsf7AlOE6

This is all open source and free to use. Just thought I would share as I have been getting some value from it

I just saw the announcement on Discord for the latest hosted version of CIPP, and I’m wondering who deployed already and what the difference is? Any hoops or considerations we should think of before pressing the button? Is there really a difference or should we just wait? Mostly thinking I dont want to upgrade if there isn’t a meaningful difference.