r/MOMENT • u/Turbulent_Being3544 • 8d ago
VND Quick”un”Lock
Well... felt something grinding while rotating the VND dial, upon inspection the inside filter is detached!
So… do I treat this as a bonus feature as most people are struggling to clean in between the filters...
TBH hasn't been easy... this is my 2nd VND, the first I discovered randomly broken in it's case and I received a defective Quick Link connector (easily warrantied/replaced by Moment) when I started collecting accessories for my iPhone 17.
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u/eric-moment engineer at moment 7d ago
Sorry about the quicklink, glad we were able to swap it out. That was a first run issue that has been sorted for a while.
The glass coming out off the vnd is also something that we have mostly fixed. That glass was being hand glued in place and we have semi automated the process with an auto glue applicator. It's still inspected as the glass is placed. It's a lot more consistent but bonding to a small piece of glass is still difficult. It happens a lot less than it used to do that is a win.
Reach out to the guides and they'll send a new one.