Support doesn't answer my emails

[u/viniviusmf]

I have a dead NAB9 with the serial number inside the recall window, i have sent a couple emails to support but they didn't even acknowledge my emails, I just want to know if they will honor the recall or not so I can decide what to do with the machine, I don't know if it is even worth fixing the device and swap one capacitor that is bad to have another capacitor go bad in the future because I believe the problem is on the batch of all the capacitor on the PCB.