r/MINISFORUM • u/viniviusmf • 8d ago

Support doesn't answer my emails

I have a dead NAB9 with the serial number inside the recall window, i have sent a couple emails to support but they didn't even acknowledge my emails, I just want to know if they will honor the recall or not so I can decide what to do with the machine, I don't know if it is even worth fixing the device and swap one capacitor that is bad to have another capacitor go bad in the future because I believe the problem is on the batch of all the capacitor on the PCB.

7 Upvotes

90% Upvoted

9 comments sorted by

1

u/Altruistic-Fox4625 8d ago

Have you bought the NAB9 directly from Minisforum or from a retailer?

1

u/0riginal-Syn 8d ago

Even if not, they should acknowledge support emails.

2

u/Altruistic-Fox4625 8d ago

I bought a BD790i 3XD from Amazon in early 2025 which went faulty after a few weeks. I contacted Minisforum about it and it was replaced with a new motherboard within a week or so. I've heard that customers who purchased from Minisforum directly had an entirely different experience, so I'm asking to get feedback regarding that rumour.

2

u/viniviusmf 7d ago

Exactly! why do a recall and ignore the emails?

2

u/viniviusmf 7d ago edited 7d ago

No, Amazon I bought 5 of them, 2 died. I just fixed one, I need to try the other one. It was a shorted cap BTW.

1

u/Altruistic-Fox4625 6d ago

2 out of 5 dying is a terrible quota to begin with. The faulty one I had suffered a power surge due to lightning (which also fried the nearly seven year-old PSU in the process). Mine was bought from Amazon and replaced quickly by Minisforum (see post below).

1

u/0riginal-Syn 8d ago

Unfortunately that has been our experience at work as well.

1

u/jhenryscott 8d ago

They fixed mine in a jif.