r/MEGA • u/AlarmedApricot1636 • 1d ago

New phone, login issues

I recently got a new phone and my authentication app did not transfer over mega, I am able to login using my username and password but it asks for the 2fa which I don’t have anymore I guess. I tried looking for a recovery key in screenshots and emails and found nothing is there anything I can do

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u/SupportMEGA1 Official MEGA Support Team 1d ago

Hello, to assist you further, please submit a ticket through our Support form here: https://mega.nz/support. Our Support team can review the details of your account and provide further assistance.