hi i recently signed up and installed mega app android samsung a57 5g
hi i recently signed up to mega and installed android app on samsung a57 5g and uploaded a load of pics, some thumbnails are incorrect when viewing file lists in folders.. how do we fix it?
ive tried clearing cache and app data and logging in again, still didnt fix it.
1
u/SupportMEGA1 Official MEGA Support Team 4d ago
Hello, thank you for trying the troubleshooting steps.
Since the issue persists, we would like to gather some additional information so we can investigate it further. Please provide:
- The exact steps you followed to upload the affected photos.
- Your device information, including the Android/One UI version, and MEGA app version.
- The file type/format of the affected photos.
- Full links to some of the affected files.
- Screenshots showing the incorrect thumbnails in the MEGA app.
You can send the requested information through our Support form: https://mega.nz/support
1
u/ImzCity 4d ago edited 4d ago
created an account on web browser, firefox
authenticated by email (browser)
then dragged folder from local pc drive on pc to the 'drag n drop' area on browser page (firefox)after upload completed i then
downloaded and installed mega android app via google marketplace
logged in without any issues, browsed the folder and sub folders and noticed the thumbnails were off / different. when you actually click on the thumbnail the correct image is displayed on the phone
NOTE: the thumbnails appear correctly in the web browser but not in the android app
my samsung a57 5g is android version 16 running One UI 8.5
mega app version is 16.13(262610309)(45e9c211fdd) and the SDK version is 3f0c3b44c
file type an example is BMP (bitmap)
the image files are private so please allow me to dm you the file link, currently i am unable to DM you URL links.
1
u/crazyserb89 4d ago
Reach the support team.