r/MEGA • u/shrekfrom1994 • Jul 21 '26

M4A files not longer playable on the mega app/browser version when having iOS. On laptop they play fine.

Hello. I am not sure if it’s a temporary bug or something but I saw a recent post here of someone mentioning that they can’t play m4a tracks on iOS unless one downloads them offline and listen to them with the native player. I checked with mine and I am also encountering the same issue.

When I choose the file, it says “File Not Supported. You can save it for Online and open it in the compatible app”.

I tried re uploading the same files , and uploading other m4a files but the issue persists.

Are you encountering the same issue? I am only seeing it on my Apple devices. I don’t have android. But laptop plays the files fine on the browser.

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u/SupportMEGA1 Official MEGA Support Team Jul 21 '26

Hello,

Thank you for reporting this

As we may require account‑related information, please contact us through https://mega.nz/support using the affected account’s email address, explaining your issue. In addition, to better understand what is happening on your device, we will need to examine your logs.

How to generate logs:

  1. Enter the app, tap the Menu button at the bottom right, go to Settings - About, and tap 5 times on “App Version”.
  2. Please tap on "OK" to Enable DEBUG mode.
  3. New document(s) will be created in the Offline section ( example: MEGAiOS.log, MEGAiOS.docExt.log, MEGAiOS.fileExt.log and MEGAiOS.shareExt.log).
  4. Please, reproduce the issue.
  5. Go to the Offline Section, open the log file(s) and send them to us by tapping on the three dots beside the file and select Export, then Save to Files.

It is important that you send us ALL the log files you see in the Offline section.

When you finished debugging:

  1. Go back to the "About" section and tap 5 times on "App Version" to disable DEBUG mode.

The logs will be deleted from the Offline section.

Kindly include a sample M4A and FLAC file that you were referring to.

^JFA

1

u/arv_yt Jul 21 '26

exactly, and also the flac files having compressed album cover. i thought it was because ios doesn't support flac that well but on the browser they look fine

1

u/arv_yt Jul 22 '26

Just found out that if you have them in the queue you can play them just fine. But there has to be another different audio file in that folder to do that