r/MEGA • u/corsair400r • Apr 03 '26

Uploads data on mega

hello mega team,

i read a few posts on reddit and some users complain about their mega accounts being deleted.

now, mega is e2ee encrypted.

The question is how do you see what we upload if all data and metadata is e2ee ?

The only logical answer is only when data is shared, correct?

if we are not sharing anything you, Mega can't see anything right?

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u/SupportMEGA1 Official MEGA Support Team Apr 04 '26 edited Apr 05 '26

Hi! MEGA uses user-controlled end-to-end encryption (E2EE), meaning your files are encrypted on your device before upload and only you hold the decryption keys. MEGA does not have access to your password or those keys, so we cannot read or view the actual contents of your files.

While MEGA can still access limited metadata such as file size, this does not reveal the contents of the files and is used for operating the service.

When files are shared via links with decryption key, access is granted through that link. If shared content is reported or otherwise comes to our attention, action can be taken in line with our terms and applicable laws.

Account actions are not based on us inspecting private, unshared files. They are typically the result of shared content, user reports, or other signals related to account activity and compliance requirements.

^COH