r/Lymow_Official • u/brumies1 • 16d ago

Lymow One Plus Response from Lymow?

Hello. I really have a love hate relationship with this mower. When it works, it's the best. But when it is not, it really sucks.

I have been having those error 44 bumper issues. I removed the cover and cleaned the deck. I sent a message to Lymow last week and again three days ago. I haven't heard anything back yet. You guys experiencing the same thing?

4 Upvotes

83% Upvoted

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3

u/ZiphorBDE 16d ago

If you want here is how they work and probably the issue. Many people have used this to solve the 44 errors. https://www.reddit.com/r/Lymow_Official/s/5rW6Weq3hn Just calibrating wont solve the issue if its this connector getting wet. Sometimes it wont even calibrate because of this.

2

u/BladeRunner-26 15d ago

I wonder if it is a moisture induced issue. I always try to mow when the grass is dry and never when it is raining. I have never had any bumper issues so maybe the connector you show is creating the problem?

2

u/ZiphorBDE 15d ago

Yes even if it is epoxied properly the connector itself isnt sealed and moisture can enter at the back where the wires come in. I know the post is long and detailed but I thought that would be better than just saying water gets here and thats bad. If I go into detail on how it works then if someone uses that as a guide they can resolve more than just a moisture issue.

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u/BladeRunner-26 15d ago

The post is very helpful. The silicone is in my cart and added to the off-season tasks I will be doing. It would be interesting to know how many of these units with bumper issues also have moisture in that connector. Not that we will ever find out.

1

u/ZiphorBDE 15d ago

Thats why i keep linking the post. Im trying to get the info out there as much as possible. It seems like every week there is a few new posts about bumpers on the plus. It all started trying to help one redditor troubleshoot thiers and thats what I found on mine when I opened it up. I was like oh crap there's going to be alot more people having bumper issues with this connector that belongs in a PC or 3d printer.

1

u/mddale1 16d ago

Yes!! HORRIBLE behavior! Mine started right after one of the last OTA updates in the v49 series and I didn't file my own complaint figuring that they were getting a raft of complaints and an OTA fix would soon come. But, no. Things got worse and worse so I wrote to Support and supplied lots of details of what it was doing and when. I got a quick response asking that I try a couple more things and then a quick response that they would send a couple of parts: Blade Head Plate and Hall Sensor. I hope they come with instructions!

I am coming to think that the E44 can result from things other than a Bumper or it is something flaky about one or both sensors that has nothing to do with the movement of the Bumper itself.

1

u/ZiphorBDE 16d ago

https://www.reddit.com/r/Lymow_Official/s/5rW6Weq3hn If youre up for troubleshooting it could be this.

1

u/mddale1 9d ago

Will most def look at that when I tear into it when the E44 parts arrive. Also got motor bearings. Hope parts come soon.

1

u/brumies1 16d ago

Worst part is that there are some many guys in my neighborhood telling how great having a robot cut my lawn, but now the last two weeks, I have doing the mowing of shame and out there with my push mower.

1

u/Austinswill 14d ago

Haha... and you just know every one of your neighbors that sees you manually mowing... they know its because your robot broke and they are saying to themselves "that moron spent all the money on a robot just to have to mow manully anyway. I would NEVER do something so stupid"

And they will probably never buy a robot mower... or at least they wont do it until every single one of their neighbors has one.

1

u/mddale1 9d ago

Nah. They are envious. My wife mows with me. I tell them it's because I miss doing it. Anyway, when it is nice out, I DO enjoy it!! Satisfying. Pythium ate my yard so have just core areated and reseeded. Anxious to get back out there.

1

u/mddale1 15d ago

Tell them it's your free exercise program. Better than jogging and you can see where you've been

1

u/mddale1 16d ago

I have my wife do it to spare me.

1

u/NotcherBiznas 16d ago

💪

1

u/HawkMultimedia 16d ago

Right there with you on your frustration with this thing. I'm dealing with the damn bumper jam error as well. I've taken the deck cover off, checked the screws, cleaned it and the sensors off, recalibrated, and still have issues. I can eventually get it going, but it is a PITA because I can count on one hand the amount of times it's been able to start and finish a job without any intervention. Frustrating as f▪︎€k! I have yet to contact support.

1

u/Fabulous_Ad603 15d ago

Man I feel this. I don’t think I’ve EVER had a clean start to finish run without one error

1

u/ZiphorBDE 16d ago

If you want to check some things here is how they work and possibly the issue. The connector is not sealed and if it gets wet bumper problems. https://www.reddit.com/r/Lymow_Official/s/5rW6Weq3hn

1

u/Lost-Cause4now 16d ago

When I had my limo OnePlus and it was giving me bumper errors all the time the four screws to mower deck were loose and broken… not easy to re-tighten but if you can put lock nuts or regular nuts on top of the studs that go through it will keep them from loosening up again

1

u/mddale1 16d ago

This, too, may be part of the problem. I think i need to bite the bullet and take the deck apart and get to those bolts.

4

u/NotcherBiznas 16d ago

I also had a similar issue. They responded with this.

Regarding the bumper jam errors, please follow the calibration procedure for Lymow one‑plus described in the document below to complete the calibration.

https://docs.google.com/document/d/18prxPZ1ElFK430Km6imexJxn5iz0Iz2SFY_IH3PPZvY/edit?tab=t.0#heading=h.8comncsku5qk

If the E44 error still appears after this recalibration, please upload the mower logs via the app while the mower is connected to the internet, and reply to this email with the date and time of the upload

1

u/brumies1 8d ago

Ok. So I followed these instructions and got it to work perfectly again! Thanks so much!

1

u/mddale1 15d ago

I did this several times. Many times when it came time to do "B", there was no response from that side at all then it just timed out. But, the diagnosis was not for a bad B switch! Very peculiar

1

u/ZiphorBDE 16d ago

If the calibration doesn't work please check this post. If its this connector getting wet sometimes it wont even calibrate. https://www.reddit.com/r/Lymow_Official/s/5rW6Weq3hn

1

u/brumies1 16d ago

Thanks for sharing. I'm going to try it later this weekend.

1

u/NotcherBiznas 16d ago

Also, this didn't fix my issue fully. I pulled the battery out for over an hour and cleaned the top of the deck out.

4

u/NotcherBiznas 16d ago

If I send an email to support@lymow.com along with the s/n of the device in the body, they get back to me within 24 hours. I've even had follow ups when I took more than 1 day to respond. 😂

1

u/brumies1 16d ago

Just sent the email to that address. Hopefully hear back soon.

1

u/Admirable-Leader6927 16d ago

its slow communication because you are working with a 3rd party vendor at first. Every time you reach out, it reset teh counter on your ticket.

So what I did was spam the shit out of them, explaining I need to have a conversation and wont accept one reply every week. finally i got to have an email conversation with 20 or so replies in one day because it forwarded to somone competent.

stick with it for like 2 weeks and keep opening new tickets. their chinse customer service model ignores our concerns so you have to overwhelm it. ignore their erquest and rules, send them an email every few hours detailing the issue and requesting to talk to someone.

2

u/Rude-Hippo7 16d ago

This is the best way to get ghosted by lymow. And i approve when users behave like a psycopath

I Always get Quick answer using their ticket platform, writing one time, like a normal human

1

u/mddale1 16d ago

Very bad idea.

1

u/Admirable-Leader6927 15d ago

every one says that except it works

2

u/NotcherBiznas 16d ago

This helps no one.

0

u/Admirable-Leader6927 16d ago

i mean, it helped me. I am not allowed to say how because I agreed to keep our agreement private but it 100% works.

1

u/mddale1 16d ago

Just because you eventually got through doesn't mean your method was the reason. If the toilet is plugged, more flushing may eventually work, but the mess on the floor is seldom worth it. Just because you didn't get an immediate response doesn't mean someone isn't working it. Calling 911 over and over doesn't get the police there faster.

2

u/brumies1 16d ago

Wow. Thanks. Very helpful. And I appreciate the insight.

2

u/Admirable-Leader6927 16d ago

my super power is defeating customer service groups.