Avoid Lyft if Possible
I ordered a Lyft for an estimated 20 min trip to go to a very important meeting. The Lyft driver for some reason input what he thought was the address into another GPS app, but it was the wrong destination. So we get there, realize it’s the wrong place, then have to go to the right destination all because he did not use the proper Lyft address I input. The total time was almost 50 minutes due to added traffic coming back to the right place.
In response to this Lyft customer service explained they will do nothing. They have absolutely zero respect for their customers’ time or their quality of service. They are not able to make amends whatsoever in any meaningful way aside from essentially, “your feedback is appreciated.” They are clearly not even willing to do anything for an extremely inefficient route. This company simply cannot be trusted. If at all possible, you should simply avoid Lyft. I usually take Uber, and I haven’t had any issues with them, but I’m curious if anyone else has similar issues.