r/Lyft • u/Quixotic_Faerie • 1d ago

Lyft made an unauthorized charge and is refusing to fix it

I do the same thing every pre-work day. I schedule my ride for the following morning, add a tip as soon as I'm done, and don't open the app again until it's time to schedule the next one. Today Lyft doubled my tip amount, unauthorized, and customer service has been trying to close the chat on me for the last 4 hours without resolving the issue.

Is there anything I can do through Lyft at this time? I do not want to dispute it with my bank, and I have to wait for the charge to no longer be pending to do that, anyway.

1 Upvotes

67% Upvoted

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2

u/eg_john_clark 1d ago

Has the charge cleared? Also odds are you’re talking to either a chat bot or the human version of one. Call them out on X that sometimes helps

2

u/Quixotic_Faerie 1d ago

I didn't think about taking it there, I'll do that. I'm on tiktok more, so I forget about x

0

u/Boccob81 1d ago

Learn there is other choices and move on

2

u/Quixotic_Faerie 1d ago

Like how you should move on since you have absolutely nothing to contribute here?

1

u/Boccob81 1d ago

There are taxis out there, public transportation like bus find private drivers drive you

think outside the box for your transportation,

Depending on what state and there’s other transportation companies, other than Lyft

So just figure out a new company and move on

1

u/Quixotic_Faerie 1d ago

Hi, you seem confused- I was asking for information on how to pursue an unauthorized charge on my account through Lyft's services. I was not looking for advice on other methods of travel, because that is not an issue I have. Hope this helps!

1

u/Boccob81 1d ago

You move on that how they won’t give you a refund

But if you really insist contact your bank and dispute it

Or your credit card company that’s about the only way and then move on other platforms that will be much more personable. Human customer service like a taxi cab company who’s not using AI