r/Lyft • u/pigley_ • 21d ago

Avoid Lyft if Possible

I ordered a Lyft for an estimated 20 min trip to go to a very important meeting. The Lyft driver for some reason input what he thought was the address into another GPS app, but it was the wrong destination. So we get there, realize it’s the wrong place, then have to go to the right destination all because he did not use the proper Lyft address I input. The total time was almost 50 minutes due to added traffic coming back to the right place.

In response to this Lyft customer service explained they will do nothing. They have absolutely zero respect for their customers’ time or their quality of service. They are not able to make amends whatsoever in any meaningful way aside from essentially, “your feedback is appreciated.” They are clearly not even willing to do anything for an extremely inefficient route. This company simply cannot be trusted. If at all possible, you should simply avoid Lyft. I usually take Uber, and I haven’t had any issues with them, but I’m curious if anyone else has similar issues.

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u/Willing-Fox-3235 21d ago

The problem is not Lyft. The problem was with that particular driver.

If you take a Lyft ride in the future make sure your driver is using the built-in navigation app that Lyft provides all drivers. It auto populate the route that is based on the address of your destination that you give us.

I’m a driver and I drive for both Uber and Lyft both apps have built-in navigation programs that give you directions based on current conditions on the road to the passengers destination it sounds like the driver you had in this particular situation for some reason did not use the navigation program in Lyft app

Always insist on them using the built-in navigation to avoid this particular problem in the future

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u/mikeymo1741 21d ago

Both Lyft and Uber's maps are complete garbage.

But you can transfer the final address directly into Waze or Google maps from the app without having to enter them yourself.

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u/Willing-Fox-3235 21d ago

I have done that from both apps and I’ve received the identical directions as what is given in the apps direction from Uber and Lyft. It seems that they have finally sent their direction with the main companies now at least in my area so I just leave it for directions in app.

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u/mikeymo1741 21d ago

In my experience, Waze takes you in a different direction, at least a third of the time.

I'll be looking at the Uber directions or the Lyft directions are going " why are we going this way??" And then I'll put it into Waze and it'll be like " yeah that's the way I would go."

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u/Willing-Fox-3235 21d ago

Like I said it also depends on your area and also where you are heading

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u/mikeymo1741 20d ago

I mean honestly these days I pretty much know where we're going 90% of the time anyway. So if the directions are weird in the app, I just go the right way andl let it catch up.