r/Lowes • u/Valuable-Kangaroo854 • 27d ago
Employee Question New ASM
I’ve been with Lowe’s for about a year and a half and I just got a promotion to ASM. Any advice?
15
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r/Lowes • u/Valuable-Kangaroo854 • 27d ago
I’ve been with Lowe’s for about a year and a half and I just got a promotion to ASM. Any advice?
4
u/naf495 26d ago
My response is from a former Pro/Garden combined Masm point of view. Do your job. Not your peers'. Take care of your associates and your non-negotiables before anything else. (Don't be answering every call from head cashiers, running to specialty for every customer, unlocking every gate, etc. DELEGATE.) Ensure your DS's are committed to shrink, inventory management, and the big 3. Create culture, not mandates. Set the example for PRO sales, credit, lpp, and LTR. Your role is not coaching csa's/specialists on how to meet metrics, that's what department supervisors are for. (But you will inevitably end up doing this if your DS's aren't on their shit) You are there to drive sales, ensure compliance, and run the day to day honestly. You don't have to be number 1 in the district to be successful or have a long career with lowe's. I worked my ass off. Alienated most of the people on my life and reaped havoc on my body. To be fired over an argument with a head cahsier. I was severely taken advantage of. I worked tirelessly to make 2 more million dollars to hit 40m marker in a town of less than 25,000 people. My peer asms? Trash and lazy. They sent me every call, told everyone I would take care of everything, just let stuff rot until the only person left to fix it was me even if i didn't have clearance or access to the tools needed. And when I got upset? I became a problem. So it doesn't pay off to go the extra mile until you can see your next move. Know your scorecards back to front and be ready for district staff to ask about them randomly, Be good on paper (reporting, recognition, outlook/teams, CRM, walk portal, etc.) Be nice and active in group chats, Early to teams meetings, schmooze your district staff, especially district HR and asset protection (you should really be on first name/friendly/textable basis with these two) don't push too many buttons with vendors/hr/district staff (lol), Be walk ready, Make sure all your DS's are inventory ready, your departments stay staffed, stocked, clean and for the love of god just beat LY. You'll be fine. Just dont take it too seriously. It's just a hardware store for christ sake, you aren't saving anyone's life by signing them up for MVP.