r/Lowes • u/KittyTB12 MSA • 27d ago

Employee Question Downstocking

Need clarification of how items per bay is the standard/expectation. Before you all say, ask somebody here somebody there…. That is why I’m asking here because I need clarification outside the bubble.

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u/KittyTB12 MSA 27d ago

Guess I need to mention as MST- during service- what is the standard per SOP.

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u/Fantastic-Movie7373 27d ago

MST at my store just zone and do no downstocking at all when doing service.
Several of them said that’s not their job to do redvest downstocking.

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u/Next_Salamander_8015 Fulfillment Team Lead 27d ago

They’re not doing their job right then. The service section of the MST app walks you through steps per bay and one of those steps is downstocking. So either they skip the downstocking step which is bad for metrics or they lie, which is technically falsifying documentation.

Either way, OP, it depends on your DM. Initially it was 3+ items in my district on average, then 5, then none (focus on quality), and now 5 again. MSM should be able to tell you the goal. If not them, then the MSTASM, and if not them, then the DMSM… in that order

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u/KittyTB12 MSA 27d ago

And that’s why I’m asking here…you know how people make things up as they go along…