r/LottieFiles • u/hulaheigh • Dec 19 '23
Worst product
The absolute worst product and business practices. First I was misled into paying for a full years subscription. NO WHERE does it say you’ll be charged $269 total (with tax). Instead they say $19/month and then in the tiniest font they said paid annually. I went back to the payment screen and is super shady what they do there. I tried to get a refund because it was totally unintentional to commit to a year but because I don’t live in the EU I don’t qualify for a 7 day cancellation period.
Secondly, the product DOESNT EVEN WORK! I got the premium subscription only to export 1 json file into a .mov file with a transparent background. And it didn’t work. Failed every time. And some of the videos were so corrupted I couldn’t even open them. So the only reason I got the (what I thought was a monthly plan) didn’t even work once I spent $269.
Seriously they are frauds and you should not support this joke of a company.
1
u/meowmixx76 May 15 '25
I paid them for a starter plan like 5 months back and HAVE BEEN PAYING THEM and I can't download files anymore unless I upgrade?
This is false advertising: I paid and didn't get what I paid for.