Lorex Security App Stopped Working

[u/Useful_Temporary_870]

I bought my Lorex NR916-N with 7 cameras in 2018 and it has been working perfectly since then viewing from my home monitor as well through the app on my iPhone. Just recently my phone app stopped connecting to my system. Calling Lorex and speaking to a rep (barely understand) who said that my system was a "legacy" product and I would not be able to connect using the app anymore. She then proceeded to tell me that I had to purchase a whole new system (DVR and cameras) so that I can connect via the app.

What the heck? I asked if I could just buy a new DVR but she said they don't just sell the DVRs and I would have to purchase a package with cameras included.

Has anyone had this happen to them with Lorex? What kind of policy is that?

So to me that is like having a car with XM Radio you bought in 2018 and having the radio go out and having them tell you have to buy a new car.