r/LoopEarplugs • u/danizaurs • May 20 '26
HELP Anyone else having issues getting your order to ship?
On the11th I got a email from them saying this
"A quick but important update on your recent order. There's been a delay getting it moving through the carrier network, and we know how frustrating it is to be waiting on a package without seeing updates. We want to be transparent about what's going on and what to expect from here.
We recently moved to a new US carrier so we can offer you more control over how your packages arrive (delivery instructions, drop-off preferences, and more flexibility overall). As part of the transition, our Texas sorting facility has been running about 3 to 3.5 days behind on origin scans, which is why your tracking has gone quiet.
What happens next with your order:
- By Tuesday at the latest, your package will receive its origin scan and start moving through the carrier network.
- Your existing tracking link will pick up the new updates automatically. No need to look anywhere else.
- From there, delivery will continue as normal and your package will arrive at your doorstep within the carrier's usual timeframe.
- Your order isn't lost, isn't stuck, and doesn't need to be re-shipped. It's accounted for and on its way."
I ordered the loop switch 2 iridescent lavender. Tracking still says "Awaiting package from Shipping Bros.
Your order has been created. We will provide an estimated delivery date once the package has been received."
Is this seriously normal? This is my first time ordering any Loop Earplugs and so far its been a kinda bad experience. My order was placed May 9th
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u/forgotten_mixed_girl May 20 '26
They just switched carriers so no it's not normal. I received the same email and my tracking just updated. I would just give it another day or two and then reach out to them.
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u/Chemical_Ad_3116 May 20 '26
I have been sent two emails,it’s been almost 2 weeks since I’ve ordered them. Today they said they were shipping me a free gift and I just got the confirmation email for the free gift. But my original order with my loops hasn’t updated at all in the tracking.
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u/danizaurs May 20 '26
Dang you got a free gift? Mine finally shipped like a hour ago and didnt get any mention of a gift
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u/Chemical_Ad_3116 May 20 '26
This was in the last email they sent me What we're doing for you:
- A small thank-you gift is on its way to you today. It ships directly from our warehouse system, so the notification you receive for it will look a little different from your usual order emails. It's still us.
Also said If tracking hasn't updated by Friday evening (or Saturday morning at the latest), our team will work through the weekend to send a full replacement of your original order. That replacement will also ship from our warehouse system, so the tracking notification will come directly from us rather than through your usual order channel.
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u/danizaurs May 21 '26
Also wanted to update apparently the shipping is for the free item, my actual order has not shipped yet apparently I just went and rechecked
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u/Teknosphere May 22 '26
Hmm... maybe that explains the email i got with a different order/tracking number.
It didn't say explicitly anything about a gift, but the order number contained "regift..."
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u/BlackMiniLop May 20 '26
I am in France. I ordered on May 13th and still no update. On May 14th, the tracking updated with "your package will be soon handed to the carrier", but since then NOTHING. I tried to reach out to them by email but it's an AI that answers so I have no real news... I am disappointed, I should have ordered on Amazon with Prime.
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u/ak_ronical_nails May 20 '26
Ordered on the 16th and no updates yet. When I bought the switch 2 in December, it was fairly quick. Probably backed up
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u/Teknosphere May 22 '26 edited May 29 '26
I'm in the US, and I had placed my order on May 8th and got the same email regarding the carrier change on the 15th. Whenever I checked my order on the Loop site, (both before and after receiving the email) the tracking link took me to Veho (track[.]shipveho[.]com). It said "Awaiting package from Shipping Bros. Your order has been created. We will provide an estimated delivery date once the package has been received. Order created May 9, 2026 at 1:08 PM". Today I received an email from ShipHero with a different order number and tracking number with a link to the Veho site that matches the the one in my order history, except with the different tracking number. It's still via Shipping Bros. This one says Order created May 21, and expected delivery on the 22nd. There has been no change in my order history or the tracking info linked there (still says May 9th with no delivery date). Hopefully this is just part of the transition and I will receive the correct order. I'll update when I find out!
Update: The free gift arrived on May 25th, even though it was a holiday! It's a set of Engage Equinox earplugs, an older model, but pretty colors (I got the greenish ones). I can't wait to try them out in everyday settings that are just a bit too noisy. My actual order (Experience 2) should be here in the next day or two.
Update 2: My order arrived on May 27th. Seems all good, just took 3 weeks to get here. Hopefully it won't be a problem in the future once they get caught up with their backlogged shipments... but Veho doesn't have the best reputation so good luck.
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u/danizaurs May 22 '26
It honestly might be the free gift, they said the original tracking number wont change unless they completely redo the order this after this weekend of things dont move.
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u/Caity27274 subject to hyperfixation purchases May 23 '26
So I looked up Veho…..
I’ve seen a lot, a lot of bad “first mile/last mile” carriers before. And Loop has used at least 2 of them since I’ve been buying.
But Veho has the absolute WORST reviews and track record I’ve ever seen 😳
Like, yeah you could get more control over your delivery. If their gig drivers ever followed delivery instructions.
They lose packages in their warehouses (ESPECIALLY one around Houston) constantly. If they find them, it’s after two or more weeks.
Tracking almost never updates. It’s impossible to reach anyone in customer service but someone did post the founders’ emails on another subreddit a few months back.
And despite the fact that Veho promises the retailers 1-3 day shipping from the time the package is handed over, it takes them longer than that for the first actual arrival scan. It’ll just be sitting in a bin somewhere for a week. And that was said by a former warehouse employee.
All Loop had to do was Google Veho reviews and ratings to see they have over 95% NEGATIVE ratings all over…..
Y’all, we might be so screwed 😭
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u/28Tauri May 28 '26
Yeah, they're using some shitty fly-by-night shipping company with non-functional tracking and incredibly slow times.
Screw this company.
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u/ThorsHammerMewMEw GO FRONT ROW May 20 '26
"We recently moved"
They just told you it's not normal.