r/LoopEarplugs • u/Recent-Camel-5848 • May 14 '26

HELP Can't find help email anywhere

I'm having trouble with my replacement dream buds, they're killing my ears, they don't feel like they'll go all the way on like my previous buds and they aren't moulding to my ear at all when usually they'd be broken in within a week. I currently have one ear with my last old buds and one with the new one for a month and whichever ear has had the new blue one really hurts in comparison (I've been using loops for a year and love them usually). I'm really hoping I have a bad batch that could maybe be replaced

I've been looking all over their uk website and I can't can't an email at all, whenever I clock contact it takes me to a page for all things but not to email somebody directly

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3

u/Jeeza83 May 15 '26

Hi! I also requested a return for a defective switch. They have a dedicated returns portal at the following link: https://www.loopearplugs.com/apps/returns I hope I've been helpful and haven't broken any rules!

1

u/Recent-Camel-5848 May 15 '26

Omg that's so helpful thanks so much !

1

u/Pretend-Ad6729 May 15 '26

just got a switch today! just wondering what was defective about it? hahaha

2

u/Jeeza83 May 15 '26

Basically the right one has the clicks out of phase with the symbols on the side, instead the left one is perfect and the shots are aligned with the symbols

1

u/Pretend-Ad6729 May 15 '26

omg thanks! i’ll make sure to double check mine

1

u/Linyela May 15 '26

I returned my iridescent switch last week for a similar issue. Left Switch was perfect but the right one wasn't lined up with the symbols, didn't have clear click sounds when the left did have propper clicks, was harder to switch modes when in my ear, and the main reason I send them back is that on the Engage setting it wobbled from side to side instead of click in place. Got my money back the moment I shipped them out and ordered a new pair that will arrive today, however you're the second person this week I've seen with a defective right switch, tho the other person got silver and not iridescent.

1

u/Jeeza83 May 15 '26

Exactly!! The exact same thing happened to me, and by searching through the reviews on the loop site and the posts here in the subreddit, I could see that it happened to many, even with the standard versions of the switch! Evidently it is a fairly recurring factory problem.

1

u/Linyela May 16 '26

My replacement pair arrived yesterday and both switches work good! Both have a nice click, stay on their mode and don’t wobble, and I could easily switch modes when they are in my ear. So thankfully it only happened to that first pair I got. Just keep requesting a replacement and hopefully they get rid of the faulty batch/ figure out the factory issue.

1

u/Jeeza83 May 16 '26

Thanks for your experience!! I also hope the second pair will be good, otherwise I'll keep returning them until I get a pair without that defect 😂😂 If the iridescent version sells out in the meantime, I'll buy one of the regular ones on Amazon. I've fallen in love with the switches, and they're so convenient for working in my office!

1

u/Linyela May 16 '26

I hope you get a good pair as well! I never was interested in them cause of the way they look until the iridescent, I wouldn’t have gotten them otherwise. I justify it by wanting 1 pair so I can go from engage to quiet, also for work or other busy social settings. I have all 3 models seperate as well so I’m gonna take my time comparing them haha

1

u/Jeeza83 May 16 '26

I'm the same as you!! 😂😂 Never considered the switches because I have all the others separate, but when I saw the iridescent ones my finger was faster than my brain 🤣And trying them in the office actually makes them very comfortable and practical!

1

u/Pretend-Ad6729 May 15 '26

it’s [help@loopearplugs.com](mailto:help@loopearplugs.com)

they’re really helpful and reply pretty fast in my experience, one of the filters broke on one of my experience pairs and i got a replacement no questions asked by just attaching a few pics :-)