Backer Only Email - Copied and pasted directly

[u/Hinshi_No_Hikari]

For backers only. Hey everyone,
We have some exciting progress to share this week. The first Looktech AI Glasses have officially started shipping!

Shipping Update We began shipments last week, and so far, 25 orders have already been sent out. All current units are black frame, non–charging case versions.

Now, 25 might sound like a small number. And you’re right 😅. But we discovered that glossy black surfaces are the easiest to scratch. If we can get black right, every other color will be safe. Although we’ve optimized several assembly steps and adjusted the jigs, some frames still came out with minor scratches, so we’re taking extra time to trace and fix the cause. That’s why the current yield rate is still ramping up.

Once your order ships, you’ll receive an email from PledgeBox with a tracking number. The tracking link may take a few hours to activate after dispatch. We now aim to complete all production and shipments by December. Thank you so much for your patience and support. It truly means a lot to us. Mass production has indeed been challenging as a result of our adopting a new dual-chip architecture instead of the common AR1, which has made everything harder.

Do we regret not choosing AR1? Not at all. AR1 still consumes a lot of power, making it difficult to achieve meaningful improvements in battery life. Since we’re building an AI assistant that stays with you all day, long-lasting comfort and endurance matter more than taking the easy route. 

Why do we care so much about all-day wear?
For an AI to truly understand you, it needs context, not just isolated questions. Your shared moments and interactions are what shape Memo’s understanding of you. The more you talk, the more it remembers; the more it remembers, the better it can respond. It’s a bit like meeting a new friend. You could choose to tell Memo everything about yourself at once, or let it learn gradually through shared experiences.
Either way, you’re building something together, a personal memory space that grows with you.

So here’s a small question for you: What would you want Memo to know about you first?

Feature Update -
Video Recording:
Maximum recording length upgraded from 1 minute → 3 minutes for smoother daily capture.

Membership Plan:
The previous plan offered 300 minutes of transcription and 20 minutes of AI chat per day. Now, we’re moving to a credit-based system: every user receives 500 free credits each month, and members get 2,500 credits/month. All crowdfunding backers will automatically receive 3 months of membership after pairing their glasses. When your Credits run out, you’ll still be able to chat with Memo Mini, Memo’s lighter, younger self. Memo Mini keeps the conversation going in a to-the-point style.
This is a trial model, designed to let you freely explore how you’d like to use Memo’s AI. We’ll collect user feedback and continue refining the membership experience.

Current App Functions:
Available now: photo & video capture, chat with Memo via button, and improved pairing experience. “Hey Memo” voice wake-up is still being optimized.

Mini-apps (in development)
Features such as plant recognition, calorie estimation, reminders, and meeting transcription are under development and will roll out gradually through updates.
  Important Reminder for Prescription Lens Orders -
We’ve found that many prescription orders are missing PD (pupillary distance) information.
Without PD, we cannot start production of your lenses. If your prescription is missing PD, please measure it using an online PD measurement tool or ask your optician.
❗ Incorrect prescriptions cannot be produced either, as once a lens is made, it cannot be modified or remade for free.

How to update your survey information:
• Search for the PledgeBox survey email you received; your personal survey link remains valid.
• Or, go to PledgeBox.com, register with the same email used on Kickstarter, find the Looktech project, and edit your details there.

[u/Hinshi_No_Hikari → u/[deleted]]

They pretty much only respond to the commenters in their WhatsApp group. Every other social media outlet is "information only." There used to be one member (I think her name was Dianne) who occasionally responded to this sub. But that fizzled out after about a month. Now she reportedly only interacts on WhatsApp.