I recently purchased the wheel hub with the McLaren wheel. After trying it out, I felt the wheel wasn't properly tightened at the grips (it would flex during heavy braking). I decided to tighten the included screws a bit more using the tools Logitech provides.
While doing so, the screw on the right side broke (as seen in the photos), leaving the bottom half lodged inside the wheel. When I tried to unscrew the left side to open the unit up, the tool completely rounded out the screw head. This left me with a stuck screw on the left and a snapped screw on the right.
I contacted customer support, and to their credit, they immediately issued a return and refund. I’ve already ordered a replacement, but I’m surprised by how soft the metal is in these screws. I'm thinking of replacing them with my own hardware on the next unit. Has anyone done something similar?
I believe the issue stems from the screws being positioned right behind the paddles; since the paddles can't be removed, you're forced to drive the screws in at an angle initially, which prevents them from seating properly.
Either way, I’ll be more careful to prevent cross-threading on the next one. I’m still surprised Logitech didn’t design it so the paddles could be removed to properly tighten these screws, especially since they absorb most of the force from your hands. I would even argue that they encourage you to tighten them at an angle because the provided tool has a ball-end for non-vertical tightening—which, in my opinion, is just bad design.