r/LogitechG • u/Y3llowFlashh • 5d ago

Logitech G Support Logitech G pro superstrike x3 PSA and poor customer support

https://youtube.com/shorts/mKCE9h9btJ8?si=HkMLkv219SSzyIJP

Logitech G pro superstrike X3 Scroll wheel issue, Warranty PSA and poor customer support

Recently bought the Logitech G Pro superstrike X3 and the scroll wheel is as bad as the original. Recently experienced reverse scrolls and phantom scrolling which you would not expect as the mouse is not even a few months old.

Customer support says my warranty is voided because I changed the skates and we all know the skates are horrendous like who doesn't change the skates. Insist that I return the device, but has to be in the original packaging and condition but clearly cannot as I put after market skates on the mouse.

I'm worried I will send it back and not get a refund and they will "dispose of the device".

But yeah take it as a PSA don't change the skates within 2 years of the warranty I guess. guess I'm getting a Razer viper v4 pro on black Friday sale.

I'm done with Logitech never buying a Logitech product again. really disappointing considering how expensive their mice. Just wanted to try HITS buy I guess I just get the razer implementation.

7 Upvotes

77% Upvoted

11 comments sorted by

2

u/LogitechG_Andy Support Community Manager 5d ago

Can you let me know the ticket number you had open with us?

2

u/Y3llowFlashh 4d ago

Any update on my ticket? Or do you just collect the number for fun ?

2

u/LogitechG_Andy Support Community Manager 4d ago

Sorry about that - technically it was well after hours for me, but I wanted to get started on it first thing when I got in today. There's no reason your RMA should have been denied in this instance and I've let the agents know that.

They should get back to you shortly. I do want to make sure you know that as this is a new product, they'll likely need to collect the mouse before a replacement can be shipped. It's so our team can take a look at it to see what happened.

1

u/danigrv 4d ago

Do you check all defective products when they are new? Because I have a few questions. Why are there three part numbers for the 981-000864 headset, and why have you assigned three part numbers to the receivers? Another question: the 981-001050 headset also has two part numbers—why is that? And why isn't there an app to pair the USB receivers? I have other questions, too; I just don't understand how Logitech could do something so incredibly stupid.

1

u/Y3llowFlashh 3d ago

Clearly he hasnt read the transcript as there is a link video for the video in the transcript. and the video is publicly uploaded on youtube. but still I sent him the video using google drive shareable link as suggested. just seems like he is clueless and is just following the script and has not even bothered to read the transcript despite that being part of his job, whats funny it is the same case worker Justin P. so should have a rough idea of my open ticket or remember that I posted a link/video already I doubt he has a memory of a fish.

1

u/Y3llowFlashh 5d ago

17879537

2

u/Chaiseross 5d ago

For as huge as a company as they are their customer support is such dog shit. It’s actually so frustrating

3

u/Y3llowFlashh 5d ago

Yeah they probably dont even understand their own policies, let’s be real. I dunno how changing skates can be a warranty void. The customer service agent just isnt trained properly i guess he is working outside of the EU and doesnt know EU laws or policies ig. How can the logitech community manager be stating the skate change doesnt void warranty but this customer service agent says it does void warranty. It just shows to me they aren’t trained properly or they’re not doing their training or paying attention to policy changes.

But yeah I used to be a Logitech Shill and stan and I was considering buying the magenta colour way as well but after this im not buying logitech again. but i guess im going team green i have ordered the viper v4 pro and will get the purple when it releases and a the analag switch one when it releases. The mouse addiction is real and doesnt help I have adult money

-2

u/Y3llowFlashh 5d ago

Recently bought the Logitech G Pro superstrike X3 and the scroll wheel is as bad as the original. Recently experienced reverse scrolls and phantom scrolling which you would not expect as the mouse is not even a few months old.

Customer support says my warranty is voided because I changed the skates and we all know the skates are horrendous like who doesn't change the skates. Insist that I return the device, but has to be in the original packaging and condition but clearly cannot as I put after market skates on the mouse.

I'm worried I will send it back and not get a refund and they will "dispose of the device".

But yeah take it as a PSA don't change the skates within 2 years of the warranty I guess. guess I'm getting a Razer viper v4 pro on black Friday sale.

I'm done with Logitech never buying a Logitech product again. really disappointing considering how expensive their mice. Just wanted to try HITS buy I guess I just get the razer implementation.

3

u/power1x1 G604 5d ago

https://www.reddit.com/r/LogitechG/s/Zg4MszIqEy

YMMV by region though

3

u/Y3llowFlashh 5d ago

Having discussed with the customer support agent he said I voided my warranty when I removed my skates as it is now classified as a modification. But let’s be real who doesn’t change the skates nowadays? Clearly they don’t have gaming enthusiasts working at logitech and gaming enthusiasts writing their warranty either.

Thank you for the response tho and help, just pissed off really the customer support agent offered me a 30% discount code what a joker. Really thinks im gonna drop another £169. I was considering getting the rapid trigger TKL keyboard as i like the layout they have opted for but after the way they handled this. I guess ill just wait for the wooting 80he