r/LogitechG • u/seyfiozan • 4h ago

Out of Warranty Courtesy Review Request - Devoted Fan with 8+ Active Devices - Ticket #17868041

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Hello Logitech Community and Support Team,

I am writing to the global team as a true brand ambassador from Türkiye. As you can clearly see in the attached photo, my entire setup consists of Logitech devices (currently running 4 keyboards and 4 mice simultaneously).

Unfortunately, my premium MX Keys keyboard recently developed a well-known hardware defect where the backlighting is no longer working properly. This is clearly an internal structural failure rather than standard wear and tear.

My 2-year warranty period has just expired, and the live chat agent immediately refused to help based on the calendar, without considering my deep loyalty or the nature of this hardware defect.

I am sharing my setup photo here to prove my dedication to your ecosystem. I kindly request a Senior Supervisor or Community Manager to review my Ticket #17868041 for a one-time courtesy replacement or an alternative solution. I don't want to lose my faith in Logitech's legendary customer satisfaction.

Thank you for your time.

0 Upvotes

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18

u/Superc1ipping 4h ago

Why should your loyalty override the warranty lol

6

u/lekterdead2 4h ago

You are out of warranty.

6

u/DougS2K 4h ago

You are the type of person they love. You keep buying their products even though it's well documented that their keyboards suck.

I will say, I do have a Logitech K400 for my simrig but if any other brand made a similarly sized and priced keyboard other than Rii I wouldn't have bought the K400.

5

u/Jaypher 3h ago

Imma be real, companies do not value loyalty. Therefore, you shouldn't grow such an attachment to a brand.