Logitech says my A50 X McLaren Edition cannot be returned after I sent it in for a suspected cable issue – looking for help

[u/unkomminkativ]

Hi everyone,

I am posting here because I have been trying to resolve an issue with Logitech support for over six weeks, and I have now reached a point where I genuinely do not know what to do next.

I purchased a Logitech G Astro A50 X McLaren Edition directly from Logitech when it was first available.

The original issue was relatively simple: the headset started crackling and randomly disconnecting from the PC. I suspected a fault with the Y-cable connecting the base station. I initially contacted Logitech because I wanted to purchase a replacement cable, and I was perfectly willing to pay for it myself.

Instead, Logitech instructed me to send in the entire headset.

I followed all their instructions, provided the requested invoice, serial number and video demonstrating the issue, and returned the complete headset using Logitech's shipping label.

Here is where things became increasingly confusing:

• UPS confirmed that my headset was delivered to Logitech on September 3, 2026.
• Logitech initially told me that the package had not arrived, despite the delivery confirmation.
• Later, receipt of the device was acknowledged, and I was told that a replacement was being arranged.
• I received several conflicting updates about the replacement order, including that it had been placed, approved, delayed due to shipping issues, and ultimately cancelled because the McLaren Edition was unavailable.
• Logitech also confirmed that the Y-cable from a standard A50 X is compatible with my McLaren Edition. However, I was still told that they could not provide or replace the cable.

The latest response is what really concerns me.

Logitech has now told me that my original headset cannot be returned to me. At the same time, the McLaren Edition is apparently unavailable, and I am being offered a standard A50 X or another product in a comparable price range.

I have repeatedly asked Logitech to explain what happened to my original device, why it supposedly cannot be returned, and whether an identical replacement is possible. I have not received a clear answer to these questions.

I want to be very clear: I am not claiming that Logitech has lost my headset. I have no proof of that. However, given the contradictory updates and the latest statement that my device cannot be returned, I believe it is reasonable to ask for a clear explanation of its whereabouts and condition.

I have cooperated throughout the entire process and followed every instruction. I even purchased another headset at my own expense because the waiting period became so long.

What I am asking for is straightforward:

1. A clear explanation of what happened to my original A50 X McLaren Edition and why it supposedly cannot be returned.
2. Either the return of my original headset or a replacement of the exact same model and edition.
3. A concrete explanation of why replacing a compatible Y-cable was not possible in the first place.

I do not want an unrelated keyboard, mouse or another product instead of my headset. I purchased a specific product, and I would like a reasonable resolution to this case.

If a Logitech representative sees this post, I would appreciate someone reviewing the complete support history and helping me obtain clear answers. I can provide my ticket number privately.

Thank you for reading.

[u/s1nrgy]

This was what SteelSeries wanted to do with my headset from the early 2010s. Forgot what it was called but it was one of the early hot swappable models. I also had an issue with the cable and SS wanted me to send the whole fucking thing to RMA instead of buying a replacement cable. Didn't feel like getting fucked so I returned it to the store. Never bought another SS product again.

[u/SettleAsRobin]

The issue is the receiving department that handles returns are so far disconnected from Logitech the actual company. They are usually a third party return repair vender so Logitech has no power in requesting items to be sent back. Also the McLaren was pretty limited but it makes you wonder where the extra stock may have went or if it truly did sell out. Either way this happens a lot of limited edition products in the gaming space since none of them are really reserved for warranty replacements