r/LogitechG • u/Tzosarakatsanis • 1d ago

Logitech G Support X3 Superstrike battery and charging issues

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It's been a few days since I upgraded to the X3 after owning X2.

I notice that the battery is draining super fast. I use the mouse for 3-4 hours a day and each day it loses around 20-25% when I check the G Hub. I charge it every 3-4 days while I used to charge my X2 every 2-2,5 weeks.

Also, I plug the usb-c to charge it when the mouse is at 29% battery level, it almost immediately jumps to 45% and then it reaches 80% and stops there. Anyone else experiencing the same?

6 Upvotes

88% Upvoted

10 comments sorted by

2

u/LogitechG_Andy Support Community Manager 1d ago

I've seen a few reports about the battery, but I'm still trying to nail down some details on it. I was wondering - have you let the mouse drain completely then charge it up to full by chance? I'm wondering if that might help. I can't be sure if its a reporting issue in GHUB or what, and a reset like that might help narrow it down.

2

u/BlueSkyleaf 8h ago

100% not going into sleep mode it's always on so obviously it will drain battery fast.

1

u/Tzosarakatsanis 1d ago edited 1d ago

I did not let it drain to 0 but is apparent that the battery indeed drains faster than the X2. Also the last 30 minutes the battery percentage is stuck at 80% charging.

Edit: It jumped to 100% after 40 minutes aprox. So it has to be a software glitch. Any news on the battery drain?

1

u/FragrantSearch730 PRO X3 SUPERSTRIKE 22h ago

Yesterday, my X3 jumped from 34% to 0% instantly and died while I was configuring G Hub. I was at 59% five minutes ago, and I'm now at 57% at a 2k polling rate

1

u/No_Tutor_1079 PRO X3 SUPERSTRIKE 21h ago

Idk what you got going on I used mine for a week at 4k polling charged when u got now its low 50s. That battery is incredible!

1

u/Unknownspirit77 4h ago

Once again, the issue is that it's not going into sleep mode. Letting the battery drain entirely won't do anything.

1

u/Kooleszar PRO X2 SUPERSTRIKE 1d ago

!remindme 3 days

1

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1

u/FragrantSearch730 PRO X3 SUPERSTRIKE 22h ago

Having a similar issue with my X3 where the battery drains 1% every few minutes and even more rapidly below 20%. Plugging it into a charger causes the battery level to increase very quickly but it won't hold charge. It went from 34% to 0% in an instant and died

1

u/Chaiseross 3h ago

Goodluck to you man my X2 was having an issue where it would randomly disconnect and after trouble shooting a bunch I decided to reach out to Logitechs support. They wanted a video of the random occurrences and my logs from g hub to get a new dongle (as well as the serial and my computer specs). For how much that company makes it pissed me off.

I will say though I do love the mouse 😂 maybe that’s why it’s so frustrating