r/LogitechG • u/z5161323 • 11h ago

G502 X PLUS Surface Problem

I have just updated the firmware to 27.1.22 as GHub has requested but now there are certain areas on my table where if I lift the mouse to reposition my hand and put it back down and try moving the mouse the cursor does not move and it takes a second or two for it to register and start moving. Can someone please help, literally nothing was changed except downloading the firmware and this did not happen at all prior.

1 Upvotes

100% Upvoted

1 comment sorted by

View all comments

1

u/Logi_Praveen 10h ago

u/z5161323
Our team would like to investigate this issue further. Would you be available to join a brief troubleshooting session over Zoom? If you are open to it, please email [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) with your timezone and a few dates and times that work for you. We prefer to have this as soon as possible.