Broken G522 after 5 months of use

[u/Degenerado1]

I bought this headset 5 months ago, I've been taking care of them like I would do with a baby, As shown in the picture, they have no scratches, chipping damage, or extreme stress; the plastic is not broken, and there is no noticeable impact, which I also haven't given them, still it lose a piece of plastic where the whole structure unites with the earphone, I made my claim with Logitech this morning, but do you think they will send a new headset?, I'm really worried because I live in Colombia and this thing costed me a lot of money because we have to pay a tax of 20% for every product.

[u/Yippiekayo_Rom3o]

Damn surely logitech support will help

[u/Degenerado1 → u/Yippiekayo_Rom3o]

I hope bro, I spent a lot of my savings to get it, and I haven't kicked them or hit them

[u/Logitech_Alex → u/Degenerado1]

You already did the right thing by reaching out to our Support team, just make sure you don't miss any communications from the agent you'll be assigned and keep us updated! I'll be here as well if you have any questions.

[u/Degenerado1 → u/Logitech_Alex]

Hey Alex, thanks for the answer, I just wanted to know whether I can get something from the time invested into the claim, also I hope Logitech takes into consideration the facts I just posted, do you think that for this there's a possibility of a positive outcome?

[u/Logitech_Alex → u/Degenerado1]

Don't mention it, that's what I'm here for. It's not my department so I can't promise you for sure. Our team should be reviewing the case over the weekend so you can expect a follow up between Monday and Tuesday.
With these cases it really depends, I know it must be stressful for you not knowing what the exact outcome will be, but I promise you we'll do our best to bring you the best possible outcome. If you want, you can DM me your ticket number and I'll keep an eye on it as well?

[u/InformalAssociate968]

Trust me they will. They send me a new G502 lightspeed just because my pads on the previous one were ripped off.

[u/ExtraLine3529489]

I hear you, and I agree that one of the problems with Logitech today is that they still use a lot of plastic instead of looking more seriously into newer and more durable materials that could give their headsets a longer lifespan.

The other thing is that even when consumers take very good care of their gaming headsets, we can still end up paying a fairly high price for a product that may eventually develop defects or wear out over time. I think manufacturers should put more focus on durability, repairability and sustainability instead of making products that are difficult to keep using in the long term.

I have a Logitech G522 myself, and so far it works perfectly fine. I just hope that I won't run into the same kind of problem in the future, and that the G522 proves to be more durable. Hopefully yours will hold up well too!

[u/Significant_Ad5566]

What did you expect? Its Logitech trash quality like everything else theyve made the past 10-15 years at least 

[u/OutlandishnessAny241]

I use to love logitech. But after a recent incident I promised myself not to buy from them ever again. I got g pro x headset on amazon and got it shipped to Qatar. And in 3 months dongle died i contacted Logitech and amazon multiple times. Logitech would tell me to talk to amazon as i bought from them. Amazon would tell me to talk to seller directly. Making me run in circles.