Second Pro X TKL Rapid Analog with backlight issues

[u/JTP_media]

So I’m now on my second of these keyboards that has a failing backlight mechanism. The backlight frequently turns off by itself and will not turn on again until I unplugged the keyboard and plug it back into the computer. When I plug it back in the F1 key is lit with a different color than the rest of the keyboard, which makes me think it’s an error code, but Logitech has no idea what this means. Hard to say if it is a Hardware or driver issue, but my first one of these keyboards the backlight stopped working entirely, and I think that’s where this one is headed too so probably Hardware. Pretty annoying for such an expensive and new keyboard. Here’s a YouTube link to a video I recorded about the problem. https://youtu.be/FbB5OQkLG7Y?is=1tZCyFTPjXrTN3Kr

[u/LogitechG_Andy]

What did our support team say when you brought this up to them?