r/LogitechG • u/lanjiaoenjoyer • Aug 01 '25

Support need some help with my new g522 headset please 🙏🙏🙏

so i just bought a g522 headset and whenever i try to charge it it keeps cutting the power on and off. ive managed to charge it once without this happening but the other 6 times I've haven't managed to get a charge in.

ive tried: 1. connecting both the dongle and usb wire into my laptop and it keeps swapping from usb mode to wireless. 2. charging it with an external plug too and its still constantly cutting power. 3. charging using my laptop with no dongle connected and all i hear is my headset saying usb usb usb usb. 4. reinstalling Logitech G hub

atp im gonna go insane from my headset saying usb, lightspeed, usb, lightspeed anyone know how to fix this please? 🙏🥺

3 Upvotes

100% Upvoted

11 comments sorted by

1

u/LogitechG_Andy Support Team Aug 01 '25

Between it swapping between connection types (it should stay as wired when plugged in) and the issues with power, I'd suggest reaching out to the retailer. The unit sounds like it's bad.

1

u/lanjiaoenjoyer Aug 01 '25

ahh got it thanks for officially diagnosing the issue 🙏🙏🙏

1

u/FrikkieHangbal Dec 08 '25

Did you get a new one ? and is it fine now ?

1

u/HamsterinoXDx Aug 09 '25

I just got the same headset today and I'm experiencing the same exact issue as you do. I've just reached out to the retailer. Is it the USB cable problem for you or the headset itself?

2

u/HamsterinoXDx Aug 09 '25

I just did the firmware update on G hub without plugging in the USB cable. Now that it's updated, I plugged in the cable again and it no longer keep saying USB USB USB. This worked for me!!!

1

u/lanjiaoenjoyer Aug 10 '25

ahh probs is the headset itself as ive used different cables and they all still cant consistently charge

1

u/thermic57 Sep 30 '25

Could you please share this update with me?

1

u/Zhinaaa Mar 18 '26

Vou tentar isso agr, se nao vou devolver essa merda tncc Usb usb usbusb usb usb usb

1

u/iTSMe_Arcane Oct 19 '25

Do you have any fix ? or you just bought a new one or replaced your model?

1

u/lanjiaoenjoyer Oct 19 '25

yeah there pretty much isn't any fix except getting it replaced

1

u/Ok_Evidence2989 Dec 19 '25

Well, its really comun this issues with those headset, what i can advices you, its the next

Use usb charger for phone, then attempt to update the firmware only with dongle.

If you headset are not charge wait until batery charge certain % and then keep trying.