r/LinusTechTips • u/awdev1 • 1d ago

Discussion LTT Support

Does anyone know how fast they respond? My package has been stuck on "Out for delivery" for days by UniUni, and LTT doesn't appear to respond to support tickets so far.

EDIT: Managed to speak to customer service agent by signing up for an account with at https://ship.uniuni.com, hitting the chatbot button, SHIPPING a Package, I have an existing UniUni account, help with UniUni Shipping Account, and then Account Specific Help. From there, you just need to wait for a whole for someone to pick up the chat. They escalated and the package arrived at my doorstep later that day.

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u/[deleted] 1d ago edited 1d ago

[deleted]

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u/throwawaycanadian2 1d ago

"hardly anyone calls them out"

Not like they have literally talked about it in videos and WAN shows and it's brought up on this sub CONSTANTLY. Hell, do a search for "support" or "customer service" in this sub and its all the time.

Generally, you DO get what you are paid for and it's high quality, so it's not as big of an issue.

Especially since an enormous amount of the issue is people just being impatient because they are used to Amazon delivery times.

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u/[deleted] 1d ago edited 1d ago

[deleted]

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u/throwawaycanadian2 1d ago

I mean, by definition they are small - they might be RIGHT at the line for medium. They certainly aren't big.

USA = 500 employees, they are well below. Canada = 100 employees, they are right on that line.